Workplace Wisdom

14 Nov 2017

How to Get the Best from Millennials: Don’t Make Them a Monolith

At a luncheon for women business owners a few weeks ago, several people at my table complained about the Millennials on their staffs: They don’t follow directions or only do exactly what we tell them, and they don’t take the work seriously. These business leaders practically egged each other on: Millennials are sullen; they don’t communicate; and, when facing big project deadlines, never go the extra mile. Getting to Know Your Millennials After a few minutes, I interrupted the game […]

07 Nov 2017

How to Give Uncomfortable Personal Feedback, with Grace

Most people feel awkward raising personal issues with colleagues. That’s especially true when those issues concern the physical body, seem like an inherent expression of the person themselves, or are things we would feel mortified about if someone brought them up about us. Weird personal habits, physical issues, and behavioral quirks can be off-putting or disruptive to others, and create tricky, delicate situations that affect everything from teamwork to customer retention. Typically, the format for performance-based feedback relies on this […]

24 Oct 2017

8 Ways to Prevent Participation and Innovation

Employees can be such a headache, especially the proactive ones! They’re always asking questions, wanting things to be either some new way or the way they used to be, or else they’re making suggestions and proposals — as if there was a better way than your way. How’s a senior person supposed to get any work done and have a decent day when the team always needs so much attention? But don’t worry, you can nip all that proactivity in […]

03 Oct 2017

3 Powerful, Practical Fundamentals to Help Change Stick

Change may be a constant in life, but in business, many planned change initiatives either peter out or don’t even take hold in the first place. According to a Towers Watson study, only slightly more than half of all change initiatives succeed, with only 25 percent sticking for the long term, mostly because of a variety of management failures. I consider this a problem of oversimplification — the result of the all-too-common “just do it,” “just say no,” “just tell […]

26 Sep 2017

Why Your Silos Are More Important Than You Think

Last month, a longstanding client brought me in after reviewing some recent customer research. The company provides a relatively complex service, and one of their most common and unprompted customer complaints was that the company’s various service areas “worked in silos.” Some staff leaders agreed that the organization was siloed and others did not, but they all recognized that the tone and consistency of the complaints meant that their customer experience needs work. The staff leaders also acknowledged that they […]

19 Sep 2017

4 Ways to Ease the Pain of Interdepartmental Conflict

When departments operate in silos — say operations wants to streamline processes while sales seeks to please customers by customizing — the result can be repeated misunderstanding and extreme mistrust. Even otherwise reasonable employees can appear to be locked in perpetual battle for authority, resources, status, or the pure triumphant joy of being able to one-up the other. Senior leaders often treat ongoing conflicts as just the cost of doing business in complex organizations. But the actual expense attributable to […]

12 Sep 2017

How to Get the Best from Your HR Department

Too often, I hear leaders and staff in all kinds of organizations express a lack of confidence in their human resources departments. For many senior executives, this lack of confidence is actually a lack of respect. They criticize HR for not understanding the business or not being strategic. There’s also a lack of respect for HR lower down in organizations, but there it comes from a lack of trust. Employees say things like: “HR is not your friend here,” or […]

05 Sep 2017

You’ll Want to Try This Surprising Twist When You Give Feedback

Standard guidelines for performance feedback call for content that’s specific, behavioral rather than personal, consistent, and delivered immediately after the triggering situation. But I’d like to suggest an alternative approach. If the behavior you’re trying to change occurs during an ongoing set of responsibilities, the feedback’s timing and positioning are the two most salient elements — although probably not in the way you were taught. What Feedback Is All About The point of performance feedback is to help the employee […]

29 Aug 2017

2 Never-Fail Rules to Make Change Initiatives Successful

Last week I facilitated a senior staff meeting that focused on silo-busting and improving cross-departmental collaboration. The group leader wrote to me afterwards to say he was very happy with how things went, and asked me to help support the process of carrying the work forward. In advance of our next get-together, I sent him recommendations on how to proceed with his team to give the new initiatives the best chance of success. I’m sharing here what I told the […]

22 Aug 2017

Warning! Coaching Won’t Improve these Employee Problems

Lately, more and more leadership development, employee feedback, and general management is being outsourced from actual business decision-makers to Human Resources business partners and professional coaches. But coaching isn’t necessarily the answer for every employee who’s not working out. Often the employees who need coaching the most are the ones who are the least likely to ask for help, take direction, or change their behavior. That’s because it’s hard for people to take in crucial guidance if they’re tin-eared, self-unaware, […]

 

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