Workplace Wisdom

16 Jan 2018

Here Are the 3 Unexpected Things I Learned from Surviving a TEDx Talk

When a dear colleague emailed me last July to ask if I’d consider speaking at TEDxBaylorSchool, I was terrified. Not of speaking, per se, but of the combination of requirements that characterize a TEDx: the big-enough idea; the delivery of a memorized talk while standing inside a red dot; and, maybe the scariest thing of all, the permanent capture on video. The Gifts of the Struggle The gist of the story is that I said yes, and I survived the […]

09 Jan 2018

How to Stop Counterproductive Criticism and Coach Constructively

One of the most frequent concerns I encounter when I’m interviewing business people — regardless of whether they work on the frontlines or are members of boards of directors — is that they rarely hear any good news. People complain that they don’t find out whether initiatives have turned out well, and they certainly don’t receive enough personal praise. What they do hear plenty of, though, is what’s not working and when people are unhappy with them. And what do […]

02 Jan 2018

When a Good Thing Triggers a Surprisingly Bad Response

This holiday season I gave a small gift to a local supplier as a token thank you. It was clear from her immediate reaction that she’s not used to receiving client gifts. She started out by protesting, “Oh you shouldn’t have done that!” Then she turned excessively grateful: “It was so wonderful of you to do this!” But suddenly she shifted into a negative mode about everything that was wrong with people and the way holidays are celebrated today: “No […]

05 Dec 2017

How to Get the Most from Your Exit Interviews

Are you doing thoughtful exit interviews with all levels of departing employees? The exit interview is one of few concrete opportunities to learn what makes someone comfortable to work in your organization — or not — and to glean information you can use to improve management, leadership, process, and structure. In many ways, an exit interview is the last service an employee can choose to do for an organization — it’s a gift of both time and candor. Businesses can […]

28 Nov 2017

Have You Expressed Your Gratitude for Your Colleagues?

Most people like Thanksgiving for its relative lack of commercialism and its inclusivity. It’s all about food, friends, and family — an opportunity to be together in some semblance of comfort and caring. In many homes, the people gathered around the table talk about what they’re grateful for. Now that the leftovers are almost gone, and you’re back to work, you can extend the holiday’s good feelings into your work week. Maybe not the food. But if you haven’t ever […]

14 Nov 2017

How to Get the Best from Millennials: Don’t Make Them a Monolith

At a luncheon for women business owners a few weeks ago, several people at my table complained about the Millennials on their staffs: They don’t follow directions or only do exactly what we tell them, and they don’t take the work seriously. These business leaders practically egged each other on: Millennials are sullen; they don’t communicate; and, when facing big project deadlines, never go the extra mile. Getting to Know Your Millennials After a few minutes, I interrupted the game […]

07 Nov 2017

How to Give Uncomfortable Personal Feedback, with Grace

Most people feel awkward raising personal issues with colleagues. That’s especially true when those issues concern the physical body, seem like an inherent expression of the person themselves, or are things we would feel mortified about if someone brought them up about us. Weird personal habits, physical issues, and behavioral quirks can be off-putting or disruptive to others, and create tricky, delicate situations that affect everything from teamwork to customer retention. Typically, the format for performance-based feedback relies on this […]

10 Oct 2017

Please Don’t Do It That Way: How Not to Help

“This doesn’t make sense to me!” Halfway down the train car, a woman’s voice was rising. She was assisting one of her two daughters with homework, and her aggravated tone caught my attention. “This doesn’t make any sense!” the mother kept saying. “You’re not answering the question!” She probably believed she was helping, but I shuddered for the child’s sake at the frustration I could hear in her voice. “Not right now, honey,” she snapped at the younger sibling, who […]

03 Oct 2017

3 Powerful, Practical Fundamentals to Help Change Stick

Change may be a constant in life, but in business, many planned change initiatives either peter out or don’t even take hold in the first place. According to a Towers Watson study, only slightly more than half of all change initiatives succeed, with only 25 percent sticking for the long term, mostly because of a variety of management failures. I consider this a problem of oversimplification — the result of the all-too-common “just do it,” “just say no,” “just tell […]

29 Aug 2017

2 Never-Fail Rules to Make Change Initiatives Successful

Last week I facilitated a senior staff meeting that focused on silo-busting and improving cross-departmental collaboration. The group leader wrote to me afterwards to say he was very happy with how things went, and asked me to help support the process of carrying the work forward. In advance of our next get-together, I sent him recommendations on how to proceed with his team to give the new initiatives the best chance of success. I’m sharing here what I told the […]

 

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