Google the phrase “managing expectations” and you’ll get 66 million hits. A search for the refinement “customer expectations” brings back 54 million hits. With so much information available, and so much interest, it’s amazing that... Continue reading
“Good evening, Ladies and Gentlemen, and welcome aboard our flight, leaving Port Columbus, Ohio, this evening on its way to New York’s La Guardia airport. Our flight time will be one hour and forty minutes.... Continue reading
Even the most moderate and democratic executives can morph into erratic, mercurial autocrats -- and they may not even be aware of their transformation or the havoc it wreaks. Here’s a sample scenario: A senior... Continue reading
I attended a conference recently that focused on embracing change to ensure sustainability in at-risk organizations. The sessions were substantive, relevant, and thought provoking. I took in two presentations back to back, both delivered by... Continue reading
Is this little hotel room presentation cute, or what? A couple of weeks ago my colleague Katie and I went to an all-day meeting in Virginia Beach, VA where we stayed at a Hilton Garden... Continue reading
One of the kinds of leaders who can drive employees crazy is the “Brainstormy” Boss, who creates a work environment that’s as changeable as the weather. It’s Raining Ideas! When brainstorming is used appropriately -- as... Continue reading
What can you do if it's clear that your boss thinks your job is a lot easier to do than it really is? You can think of her as the “Have You Gotten Any Better... Continue reading
It’s normal to be annoyed when you’re solicited at home by an organization you don’t know or don’t care about. But being mishandled by an organization you support is irritating too! A fundraising call I... Continue reading
It’s amazing how much impact a single individual can have on an organization’s service or teamwork through a combination of personality and thoughtful action. When you see it happen in front of you it gives... Continue reading
Every once in a while someone tells me a story of dysfunctional, disruptive, unprofessional, plain old odd boss behavior. Here’s an example, along with some suggestions for how to normalize things with a crazy-making boss... Continue reading
Want help coping with conflict?
Download your free Field Guide to help you identify and resolve interpersonal conflicts. You’ll also get Liz’s monthly Workplace Wisdom emails from which you can unsubscribe at any time.