Workplace Wisdom

27 Dec 2011

When, Where, and How to Give Your Boss Feedback

How do you get someone to hear you when it’s not their tendency to listen? If you want to speak candidly with management, give yourself the best chance of having an impact by choosing timing and venues that are least likely to trigger a backlash — whether it’s the great stone wall of silence or an actual display of anger and repercussions that can damage your ability to work. Many effective tactics for being heard seem simplistic, but there’s no […]

16 Nov 2010

The Listening Post, Part I: Four Crucial Aspects of Understanding

We assume we know how to listen because we’ve been listening, or trying to listen, or thinking we were listening, virtually since birth. But listening isn’t intuitive: It takes effort, focus and practice to be good at it. Like any other skill, extra effort makes improvement possible. Think of listening as a gift you can give: it’s about the other person — it’s not about you. Get comfortable with putting yourself on hold for someone else’s sake. Staying open and […]

09 Nov 2010

If Someone’s Poking a Hole in You, Perform Evasive Maneuvers

A reader of How to Get Your Point Across without Poking a Hole in Anyone and Q&A About Talking Side by Side sent in a sort of counterpoint question: How do you avoid having a hole poked in you by someone else? We’ve all interacted with someone who isn’t kind, wants to make an example of us, or takes a shot at us every now and then. Regardless of the context of the relationship or whatever deep-seated issues prompted that […]

26 Oct 2010

How to Get Your Point Across without Poking a Hole in Anyone

Most of us would love to communicate better, so we can make our case or get our points across. Our underlying goal is to understand the other well enough so we can make ourselves understood more effectively, which is a slight twist on the Covey precept, “Seek first to understand, then to be understood.” Three Communication Techniques for Tough Talks I’ve road-tested these approaches over the last twenty years — first, by handling complex and confronting issues with my kids, […]


Subscribe To Workplace Wisdom