Workplace Wisdom

14 Nov 2017

How to Get the Best from Millennials: Don’t Make Them a Monolith

At a luncheon for women business owners a few weeks ago, several people at my table complained about the Millennials on their staffs: They don’t follow directions or only do exactly what we tell them, and they don’t take the work seriously. These business leaders practically egged each other on: Millennials are sullen; they don’t communicate; and, when facing big project deadlines, never go the extra mile. Getting to Know Your Millennials After a few minutes, I interrupted the game […]

03 Oct 2017

3 Powerful, Practical Fundamentals to Help Change Stick

Change may be a constant in life, but in business, many planned change initiatives either peter out or don’t even take hold in the first place. According to a Towers Watson study, only slightly more than half of all change initiatives succeed, with only 25 percent sticking for the long term, mostly because of a variety of management failures. I consider this a problem of oversimplification — the result of the all-too-common “just do it,” “just say no,” “just tell […]

05 Sep 2017

You’ll Want to Try This Surprising Twist When You Give Feedback

Standard guidelines for performance feedback call for content that’s specific, behavioral rather than personal, consistent, and delivered immediately after the triggering situation. But I’d like to suggest an alternative approach. If the behavior you’re trying to change occurs during an ongoing set of responsibilities, the feedback’s timing and positioning are the two most salient elements — although probably not in the way you were taught. What Feedback Is All About The point of performance feedback is to help the employee […]

08 Aug 2017

What to Do When You Have Trouble Praising Employees

Practically every executive knows that praise is a crucial management tool. Gallup research shows that when managers recognize employees’ strengths and positive characteristics, rather than focusing on their weaknesses and negative characteristics, employee engagement goes up significantly. But what are your options if praising employees feels foreign and uncomfortable to you? Many executives feel awkward, if not downright resistant, about praising employees, no matter how successful they are otherwise. I’ve observed this situation particularly with individuals whose family or academic […]

11 Jul 2017

This Is How to be a Leader in Name Only

Aspiring, self-aware leaders think of leadership as a practice and a way of life. They’re always looking for growth opportunities and greater self-mastery, whatever their rank or title. And yet a surprising number of executives operate as leaders in name only, neither understanding nor caring about what inspires employees to be creative, diligent, or do their best work. If you’d like to lead in name only, here are some tips you can follow. On the other hand, if you’d prefer […]

13 Jun 2017

To Be Successful with Millennials, Bring Them in the Right Way

I’m often asked why Millennials complain so much about their jobs and leave their jobs so quickly. I usually answer with a question: How are you hiring and engaging them? If you want your Millennial employees to be vital, satisfied participants, you need to get off on the right foot. The bottom line? Establish your credibility at the beginning — from recruitment through onboarding — by implementing these six recommendations. 1. Manage Their Expectations Be responsive throughout the interview process. […]

09 May 2017

This Is How to Give Feedback but Not Make People Feel Stupid

“Oh, heavens,” I thought, “I’ve offended her!” I had wanted to be helpful and friendly, but instead I was confusing and possibly insulting — I had given feedback as if the problem was with the person, not with the situation. Here’s what happened: The traffic sequence at the five-way intersection on the corner where I work is totally non-intuitive, and the cycle of lights seems to take forever. So the other day, as I approached the intersection, I did what […]

18 Apr 2017

How to Up Your Team’s Game with Questions

A media director asked me for a simple, straightforward approach to developing his very new team’s knowledge and proficiency. He explained that he has no time or budget for formal training or workshops. My strong recommendation: Ask questions! There’s nothing like a boss asking questions about why things are the way they are, or how things should be, to get employees focused and their brains working. When it’s their boss asking, employees will want to give an acceptable answer. When […]

07 Mar 2017

Want More Engaged Employees? Help Your Leaders Improve

Do an online search for “employee engagement” and you’ll get 10.6 million hits. Search for “employee attrition” and you’ll come up with 1.38 million hits. The old line is that employees don’t leave companies, they leave their manager. In fact, Gallup’s 2015 study, The State of the American Manager, found that fully 50 percent of employees left their jobs “to get away from their manager,” and that “managers account for up to 70 percent of variance in engagement.” So, if […]

14 Feb 2017

4 Powerful Steps on the Way to Cross-Functional Agreement

I had a call with an up-and-coming middle manager who presented a complex situation and then asked a sincere question. A small cross-functional working group was trying to resolve some interdepartmental workflow and boundary issues. They had been dealing with — and avoiding — the same difficulties and discrepancies for almost 18 months out of fear of impending loss of status, staff, self-determination, etc., for at least some of the group’s members. “We have the brains” to work on the […]

 

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