Workplace Wisdom

10 Apr 2018

How to Manage an Employee Who Cries Easily

This article originally appeared on hbr.org. Most managers feel uncomfortable when employees cry during business conversations. Many of us may recall a time we’ve cried at work, but for some people it’s not a rare occurrence. Some individuals seem to react excessively to disappointment or challenge, with repeated bouts of apparent sadness or fear accompanied by tears, shaking, or reddening. If you manage someone who tears up easily, you may find yourself leaving important topics or issues unaddressed to avoid […]

27 Mar 2018

What to Do If Your Boss Doesn’t Like Someone You Manage

This article originally appeared on hbr.org. At a meeting, a low-level leader thought he was being helpful by pointing out why the CEO’s ideas couldn’t be implemented. The CEO did not find this endearing, and she conveyed that message to the employee’s boss. The manager trapped in the middle turned to me for help: how could he protect his employee — who was good at his job — from a CEO who now saw him as a naysayer? If you […]

20 Mar 2018

How to Claim Your Authority When You Feel Like One of the Gang

We all know that a title isn’t enough to elicit respect from your subordinates, or even to develop confidence in yourself. If employees and other leaders think of you as having grown up in the business, they may not take you completely seriously. You can feel torn between wanting to be well regarded and accepted by your team, and making sure that all the work is going the way it needs to go. If you have a reasonable amount of […]

27 Feb 2018

Why You Need to Be Skeptical of People Who Say They’re Strategic

Have you ever heard a colleague announce, “I’m a strategic thinker!” or defend their methods or process by claiming, “But I’m being strategic!”? Maybe I’m dealing with too small a sample of leaders at a variety of levels, but I’ve never seen anyone become more successful, gain more respect, or get promoted more quickly just because they say they’re strategic. Yet I often hear people insist that they’re strategic, sometimes forcefully, when what’s really going on is that they’re feeling […]

13 Feb 2018

How to Look Beyond Your First Impressions of Employees

Some leaders believe they can size up employees and their work styles — even people who don’t report to them — based on how the employees look or seem. These leaders make assumptions along the lines of “This is how that person is,” as if there’s no hope for the employee ever to improve or change. We all make instinctive judgments, based on our past experiences. As leaders, though, we have two crucial responsibilities: We need to adjust our assumptions […]

30 Jan 2018

10 Reasons It’s Risky to Be Friends with Your Staff

Clients often ask me how to deal with tricky interpersonal relationships in the workplace. Two of the most challenging situations occur when a leader hires a friend or even the friend of a friend, or when a leader and a subordinate start a social relationship and then experience a professional or personal falling-out. Compensation and friendship are rarely a healthy combination. Financial and emotional commitments can get mixed up, and that doesn’t even take into account the effects of the […]

05 Dec 2017

How to Get the Most from Your Exit Interviews

Are you doing thoughtful exit interviews with all levels of departing employees? The exit interview is one of few concrete opportunities to learn what makes someone comfortable to work in your organization — or not — and to glean information you can use to improve management, leadership, process, and structure. In many ways, an exit interview is the last service an employee can choose to do for an organization — it’s a gift of both time and candor. Businesses can […]

28 Nov 2017

Have You Expressed Your Gratitude for Your Colleagues?

Most people like Thanksgiving for its relative lack of commercialism and its inclusivity. It’s all about food, friends, and family — an opportunity to be together in some semblance of comfort and caring. In many homes, the people gathered around the table talk about what they’re grateful for. Now that the leftovers are almost gone, and you’re back to work, you can extend the holiday’s good feelings into your work week. Maybe not the food. But if you haven’t ever […]

21 Nov 2017

8 Simple Questions Help You See What’s Ahead for Your Business

The other day, when I ran into a mid-level manager I know, he told me that the technical services firm he works for has been acquired twice in the last few years. We talked about some of the challenges of being the acquired company, including this major one: By the second acquisition, no one in power actually cares about who you are or what your real business is; by then, they’re only concerned about how much money the firm can […]

07 Nov 2017

How to Give Uncomfortable Personal Feedback, with Grace

Most people feel awkward raising personal issues with colleagues. That’s especially true when those issues concern the physical body, seem like an inherent expression of the person themselves, or are things we would feel mortified about if someone brought them up about us. Weird personal habits, physical issues, and behavioral quirks can be off-putting or disruptive to others, and create tricky, delicate situations that affect everything from teamwork to customer retention. Typically, the format for performance-based feedback relies on this […]

 

Subscribe To Workplace Wisdom