Workplace Wisdom

09 Jan 2018

How to Stop Counterproductive Criticism and Coach Constructively

One of the most frequent concerns I encounter when I’m interviewing business people — regardless of whether they work on the frontlines or are members of boards of directors — is that they rarely hear any good news. People complain that they don’t find out whether initiatives have turned out well, and they certainly don’t receive enough personal praise. What they do hear plenty of, though, is what’s not working and when people are unhappy with them. And what do […]

05 Dec 2017

How to Get the Most from Your Exit Interviews

Are you doing thoughtful exit interviews with all levels of departing employees? The exit interview is one of few concrete opportunities to learn what makes someone comfortable to work in your organization — or not — and to glean information you can use to improve management, leadership, process, and structure. In many ways, an exit interview is the last service an employee can choose to do for an organization — it’s a gift of both time and candor. Businesses can […]

28 Nov 2017

Have You Expressed Your Gratitude for Your Colleagues?

Most people like Thanksgiving for its relative lack of commercialism and its inclusivity. It’s all about food, friends, and family — an opportunity to be together in some semblance of comfort and caring. In many homes, the people gathered around the table talk about what they’re grateful for. Now that the leftovers are almost gone, and you’re back to work, you can extend the holiday’s good feelings into your work week. Maybe not the food. But if you haven’t ever […]

21 Nov 2017

8 Simple Questions Help You See What’s Ahead for Your Business

The other day, when I ran into a mid-level manager I know, he told me that the technical services firm he works for has been acquired twice in the last few years. We talked about some of the challenges of being the acquired company, including this major one: By the second acquisition, no one in power actually cares about who you are or what your real business is; by then, they’re only concerned about how much money the firm can […]

20 Nov 2017

What to Do If Your Boss Gets Distracted by Every New Thing

This article originally appeared on hbr.org. No matter what the strategic plan says, many of us are more attracted to something new that’s glittering on the horizon than we are to the goals that have languished on our to-do list for months. This weakness is as true for senior leaders as it is for the rank-and-file, but when a CEO or other senior executive is known for chasing shiny objects, a lot of people and projects can suffer. When senior leaders suddenly get […]

14 Nov 2017

How to Get the Best from Millennials: Don’t Make Them a Monolith

At a luncheon for women business owners a few weeks ago, several people at my table complained about the Millennials on their staffs: They don’t follow directions or only do exactly what we tell them, and they don’t take the work seriously. These business leaders practically egged each other on: Millennials are sullen; they don’t communicate; and, when facing big project deadlines, never go the extra mile. Getting to Know Your Millennials After a few minutes, I interrupted the game […]

24 Oct 2017

8 Ways to Prevent Participation and Innovation

Employees can be such a headache, especially the proactive ones! They’re always asking questions, wanting things to be either some new way or the way they used to be, or else they’re making suggestions and proposals — as if there was a better way than your way. How’s a senior person supposed to get any work done and have a decent day when the team always needs so much attention? But don’t worry, you can nip all that proactivity in […]

03 Oct 2017

3 Powerful, Practical Fundamentals to Help Change Stick

Change may be a constant in life, but in business, many planned change initiatives either peter out or don’t even take hold in the first place. According to a Towers Watson study, only slightly more than half of all change initiatives succeed, with only 25 percent sticking for the long term, mostly because of a variety of management failures. I consider this a problem of oversimplification — the result of the all-too-common “just do it,” “just say no,” “just tell […]

19 Sep 2017

4 Ways to Ease the Pain of Interdepartmental Conflict

When departments operate in silos — say operations wants to streamline processes while sales seeks to please customers by customizing — the result can be repeated misunderstanding and extreme mistrust. Even otherwise reasonable employees can appear to be locked in perpetual battle for authority, resources, status, or the pure triumphant joy of being able to one-up the other. Senior leaders often treat ongoing conflicts as just the cost of doing business in complex organizations. But the actual expense attributable to […]

12 Sep 2017

How to Get the Best from Your HR Department

Too often, I hear leaders and staff in all kinds of organizations express a lack of confidence in their human resources departments. For many senior executives, this lack of confidence is actually a lack of respect. They criticize HR for not understanding the business or not being strategic. There’s also a lack of respect for HR lower down in organizations, but there it comes from a lack of trust. Employees say things like: “HR is not your friend here,” or […]

 

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