This article originally appeared on Forbes.com Whether you’ve been part of an uncomfortable conflict, gotten turned down by an important customer, or had to deliver bad news to your team, upsetting things happen at work almost... Continue reading
Most projects and initiatives start out with carefully thought-out plans and a decent chance of success. But every once in a while, you get that sinking feeling that something is heading for a flop: not... Continue reading
The other day, I gave a leader feedback about how to develop one of his team members, prepared for a coaching session with a different executive, and sat in on a leadership team meeting with... Continue reading
Maybe you’ve heard this saying: “The world is divided into people who know they are right.” That’s the entire saying — and you can see why! Whether it’s a kneejerk reaction, or a data-gathering process... Continue reading
It’s a boss’s job to provide employees with direction and guidance, ensuring effective performance and development. That includes keeping employees safe within the organization and helping them do well, both for their own sakes and... Continue reading
This article originally appeared on hbr.org. It has become common advice for businesspeople to use “I statements” — such as, “I feel frustrated that you missed the budget deadline twice” — as a way to... Continue reading
Many successful people assume that the way they behave is a substantial part of what helped them get to where they are. Whether or not that’s true, as leaders, we may neglect to take into... Continue reading
This article originally appeared on Entrepreneur.com. One of the most important jobs of leaders is to tell people what’s going on, even when the news is bad. Leaders must be able to address everything from... Continue reading
I picked up the phone the other morning and as soon as I heard my client speak, I realized that although she was calling at her regular time, she wasn’t using her “regular” voice. “How... Continue reading
Leaders always have a lot on their minds, so perhaps they can be forgiven if they occasionally mistake a date or time, or don’t remember asking you to stop or start something. But a pattern... Continue reading
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