Workplace Wisdom

21 Nov 2017

8 Simple Questions Help You See What’s Ahead for Your Business

The other day, when I ran into a mid-level manager I know, he told me that the technical services firm he works for has been acquired twice in the last few years. We talked about some of the challenges of being the acquired company, including this major one: By the second acquisition, no one in power actually cares about who you are or what your real business is; by then, they’re only concerned about how much money the firm can […]

14 Mar 2017

Accountability: Be Careful What You Wish For

“Why is no one ever held accountable here?” A vice president was fuming at me, and not for the first time. “Why do we always act like everything’s fine instead of holding people accountable?” I’ve worked with a lot of companies, and the topic of accountability doesn’t come up unless someone thinks another person or group isn’t managing their end of things, and ought to take the blame. Sometimes it’s actually a veiled request for the leadership to swoop in […]

01 Nov 2016

Keep Progress Going to Be a Leadership Success

“Nothing’s happening! Why isn’t anything happening?” Strategy, planning, and communication are all crucial parts of leadership and organizational life. But it’s execution that most people really notice, from the CEO to the most junior frontline team member. When your employees don’t see changes under way and progress being made, the best and brightest may seek greener pastures. Even the most comfortable, long-term staffers can become disengaged and disaffected if they believe an organization has stalled. It doesn’t matter how developmental […]

25 Mar 2014

How to Give Employees a Sense of Direction

Most employees want to know where their leaders are headed before they’ll follow with energy and enthusiasm. When they can’t tell where you’re going or how you plan to get there, they’ll feel like they’re being left to wander — or even being abandoned — and they’ll become disheartened or disillusioned. So if you’re the leader, how can you get everyone on a single path — not in lockstep, but headed in the same general, purposeful direction? The Leadership Compass […]

15 Nov 2011

What Your Customer Can’t (and Shouldn’t Have to) Do For You

It is not your customer’s job to… …make you feel good or comfortable or safe, …know the constraints you labor under, …understand what you wish they would say or do, …figure out your business model, …give you feedback if you’re not paying attention, or …praise you. Your customer may not always be right, but your customer is always your customer, and therefore, should be cherished. You should be able to show kindness, compassion, care, and concern for your customer just […]

 

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