Workplace Wisdom

06 Dec 2016

Do You Share This Bad Communication Habit?

I’ve got a bad habit in some of my interactions. It breaks my own rules about showing respect, recognizing that I don’t know everything, and giving people full control over their own choices. I was reminded of it recently one evening during rush hour in Penn Station. I passed a very tall fellow who was hollering into his phone, “You know what you need to do…” as if he meant it as a question. But he clearly wasn’t asking, he […]

29 Nov 2016

Want to Be a Successful Leader? Guess What: It’s Not About You

Think about every boss you’ve had since you were a kid, even including the parents of the kids you babysat, the owner of the greasy spoon where you waited tables, and the director of the camp where you were a counselor. Were any of these bosses so inspiring that whenever they come to mind, you recall how much you wanted to be like them? What behaviors clued you in that these folks belong to a special category of successful leaders? […]

22 Nov 2016

The Benefits and Limits of Gratitude

One of the greatest things about Thanksgiving is how American it is, in the best sense of the word. Americans of every stripe and background can celebrate the opportunity to express gratitude. And they can enjoy accompanying that gratitude with feasting — whether it’s the classic spread of turkey, stuffing, gravy, root vegetables, and pie, or a blend of the traditional menu with the foods of their country of origin, creating an innovative, tasty fusion of old and new cultures. […]

15 Nov 2016

Why Feedback Fails, and What to Do Instead

I recently surprised a C-level operations exec with recommendations about a business problem that were quite different from the advice he had received from others. Here’s the situation: Through the grapevine, a bunch of junior R&D folks expressed concern about a team of colleagues who were feeling frustrated and unhappy with their leadership. The senior team leader was a founding employee, and although she had been a star in her day, she now came across as out of step with […]

 

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