Workplace Wisdom

25 Apr 2017

Is It Time to Shake Up Shake Shack?

How does the chain break in chain service? Danny Meyer would not be happy with this story. The famed New York City restaurateur and Shake Shack founder has explained that his business strategy is “built on both good service, defined as the technical delivery of a product, and ‘enlightened hospitality,’ which is how the delivery of that product makes its recipient feel…‘You must make customers feel that you’re on their side.’” But recently, I visited a Shake Shack in Terminal […]

18 Apr 2017

How to Up Your Team’s Game with Questions

A media director asked me for a simple, straightforward approach to developing his very new team’s knowledge and proficiency. He explained that he has no time or budget for formal training or workshops. My strong recommendation: Ask questions! There’s nothing like a boss asking questions about why things are the way they are, or how things should be, to get employees focused and their brains working. When it’s their boss asking, employees will want to give an acceptable answer. When […]

11 Apr 2017

Sorry, Leaders Aren’t Entitled to Be Opinionated

“But I’m entitled to my opinion!” a vice president insisted. I was facilitating a work session with a client’s leadership team. Our goal was to resolve a longstanding business problem, with the full participation of dueling factions within the group. If you’ve ever been part of a management team that’s going in circles on a crucial issue, you know the process can cause great offense, and fuel anger and resentment. That’s why a facilitator can be useful: to help participants […]

04 Apr 2017

Who Needs Attention, and Can I Get a Quality Latte with It?

The other morning, I was feeling cranky, unfocused, and unproductive — the perfect situation for coffee. Sadly, I haven’t been allowed to have caffeine for a couple of years, on doctor’s orders, and I miss it terribly. Coffee gets the day off to a civilized start, provides a boost in the afternoon, enhances all kinds of well-being, and delivers a satisfying snap! of clear-headedness. I still believe in — and crave — coffee’s healing powers, even though it’s not healing […]

 

Subscribe To Workplace Wisdom

 

First Name (required)

Last Name (required)

Email (required)

Weekly Blogs

Monthly Compilation