Workplace Wisdom Blog

13 Feb 2018

How to Look Beyond Your First Impressions of Employees

Some leaders believe they can size up employees and their work styles — even people who don’t report to them — based on how the employees look or seem. These leaders make assumptions along the lines of “This is how that person is,” as if there’s no hope for the employee ever to improve or change. We all make instinctive judgments, based on our past experiences. As leaders, though, we have two crucial responsibilities: We need to adjust our assumptions […]

06 Feb 2018

Do You Notice Every Relevant Thing You See?

When your expectations get in the way, you may not notice what’s right in front of you. There’s been enough research done about cognitive biases that by now we all know we have them, even if we don’t pay them much mind on a daily basis. In fact, the Cognitive Bias Codex — which is quite fascinating and worth taking a look at — details over 180 of these patterns. Lost in Translation I had my own funny experience of […]

30 Jan 2018

10 Reasons It’s Risky to Be Friends with Your Staff

Clients often ask me how to deal with tricky interpersonal relationships in the workplace. Two of the most challenging situations occur when a leader hires a friend or even the friend of a friend, or when a leader and a subordinate start a social relationship and then experience a professional or personal falling-out. Compensation and friendship are rarely a healthy combination. Financial and emotional commitments can get mixed up, and that doesn’t even take into account the effects of the […]

23 Jan 2018

How to Make a Small Tweak in Communication for a Surprisingly Big Change

When I interviewed a group of highly experienced technical employees at a client company last week, one of the things I asked them was what consistently made them nuts on the job. They told me about daily frustrations that ranged from software problems to the challenges of trying to do deep, creative thinking in the distracting open-office setup — all of which were straightforward, reasonable concerns. And then one observably upbeat and seemingly unflappable fellow shook his head a little, […]


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