Workplace Wisdom

21 Mar 2017

Please Stop Sending Me Annoying Emails Like These!

I’m used to receiving prospecting emails from companies that claim they’ll lift response rates, help me be more productive, and provide other kinds of help to a small business like mine. But sometimes I so dislike their marketing techniques or style that I write about them as cautionary tales instead of having anything else to do with them. Exhibit A: Don’t Pretend I’m Your Friend Occasionally, these irritating communications come in series. A recent email’s text was poorly written and […]

14 Mar 2017

Accountability: Be Careful What You Wish For

“Why is no one ever held accountable here?” A vice president was fuming at me, and not for the first time. “Why do we always act like everything’s fine instead of holding people accountable?” I’ve worked with a lot of companies, and the topic of accountability doesn’t come up unless someone thinks another person or group isn’t managing their end of things, and ought to take the blame. Sometimes it’s actually a veiled request for the leadership to swoop in […]

07 Mar 2017

Want More Engaged Employees? Help Your Leaders Improve

Do an online search for “employee engagement” and you’ll get 10.6 million hits. Search for “employee attrition” and you’ll come up with 1.38 million hits. The old line is that employees don’t leave companies, they leave their manager. In fact, Gallup’s 2015 study, The State of the American Manager, found that fully 50 percent of employees left their jobs “to get away from their manager,” and that “managers account for up to 70 percent of variance in engagement.” So, if […]

28 Feb 2017

A Surprising Example of Disruptive Skill

This morning, on the train heading into New York City, I watched a woman put on her makeup. She had the application down to an art: reaching into the cosmetic bag on her lap to find the next product; holding up her mirror with one hand and her makeup applicator with the other; and occasionally putting down both to sip from the travel mug gripped between her knees, or interrupting her process to text and take calls, always easily returning […]

 

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