Workplace Wisdom Blog

12 Dec 2017

It’s Always Better to Resolve a Problem Than to Reroute It

When should an organization realize that it’s not enough to keep stepping around a problem — and that it’s time to work through it and stop the excessive cost, disruption, and generally bad customer experience? Wrong Way, Go Back Here’s a personal example of bad customer service from last week: I arrived at Tucson International Airport, ready to return home after spending a satisfying, productive week with a wonderful client. I’m not a micro-packer so I had to check a […]

05 Dec 2017

How to Get the Most from Your Exit Interviews

Are you doing thoughtful exit interviews with all levels of departing employees? The exit interview is one of few concrete opportunities to learn what makes someone comfortable to work in your organization — or not — and to glean information you can use to improve management, leadership, process, and structure. In many ways, an exit interview is the last service an employee can choose to do for an organization — it’s a gift of both time and candor. Businesses can […]

28 Nov 2017

Have You Expressed Your Gratitude for Your Colleagues?

Most people like Thanksgiving for its relative lack of commercialism and its inclusivity. It’s all about food, friends, and family — an opportunity to be together in some semblance of comfort and caring. In many homes, the people gathered around the table talk about what they’re grateful for. Now that the leftovers are almost gone, and you’re back to work, you can extend the holiday’s good feelings into your work week. Maybe not the food. But if you haven’t ever […]

21 Nov 2017

8 Simple Questions Help You See What’s Ahead for Your Business

The other day, when I ran into a mid-level manager I know, he told me that the technical services firm he works for has been acquired twice in the last few years. We talked about some of the challenges of being the acquired company, including this major one: By the second acquisition, no one in power actually cares about who you are or what your real business is; by then, they’re only concerned about how much money the firm can […]


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