Workplace Wisdom

09 Apr 2019

How to Work for a Boss Who Has Unrealistic Expectations

This article originally appeared on hbr.org. Whether your manager is a front-line supervisor or the CEO, every leader occasionally has unrealistic expectations. But some bosses are unrealistic most of the time. They don’t take into account the facts on the ground, or they habitually refer to their past experiences at other companies rather than to the people and events in the current organization, or perhaps they report to someone who’s even more aggressive or overly optimistic than they are. When you […]

02 Apr 2019

How To Rise To The Occasion After Negative Feedback

This article originally appeared on Forbes.com. It’s hard to take criticism well. When we’re receiving negative feedback, it’s common to flash back to past experiences of being found wanting from times as early as childhood. And some experts say our reaction to being criticized is related to the feelings of being physically assaulted. Unfortunately, it’s hard to implement even the most well-meaning feedback if we can’t bear to hear it, or try to push it away and deny its merits. To do a […]

27 Mar 2019

How to Prepare for an Unexpected, Unwanted and Unwelcome Business Setback

This article originally appeared on Entrepreneur.com Like most entrepreneurs, I’m dependent on both computer and human support. But sometimes that support can fail — big time. Over the last 10 weeks, I’ve taken significant hits in both of these areas, despite strong efforts at advance planning. The business and I survived, but it has been 10 weeks, and counting, of distraction. Of course, I’m not alone: Writing in the Harvard Business Review, Hengchen Dai of the Anderson School of Management at UCLA said that, […]

19 Mar 2019

How to Get a New Employee Off on the Right Foot

“What do I need to do to make sure James gets off to a good start?” my client asked. Leaders talk a lot about setting people up for success, but most onboarding seems to focus on documentation for HR files, occasionally on formal task training and only rarely on “how things work here.” Employees who aren’t part of a large training group are often left to figure things out on their own. That’s why I’m always happy when a manager […]

12 Mar 2019

How To Recover From Stressful Workplace Problems In 5 Simple Steps

This article originally appeared on Forbes.com Whether you’ve been part of an uncomfortable conflict, gotten turned down by an important customer, or had to deliver bad news to your team, upsetting things happen at work almost every day. To be effective, you need to identify what you can control in the situation rather than ruminating over your reactions to the problem. These five tips will help you keep everything in proportion and get back to whatever else you need to do. Assess your […]

05 Mar 2019

What Should You Do When You Know a Project Is Bad?

Most projects and initiatives start out with carefully thought-out plans and a decent chance of success. But every once in a while, you get that sinking feeling that something is heading for a flop: not the kind of failure that comes from a reasonable experiment or despite a good effort, but one that results from misfires due to errors in analysis or lack of executional capability. Who has the responsibility to nix a bad project or debunk an unrealistic forecast? […]

26 Feb 2019

How to Respond When Employees Ignore Feedback

Don’t you get frustrated when you’ve told an employee a hundred times what you need them to do, or how they’re supposed to behave, yet it makes no difference? Or even worse, when the person tells you they understand, or says the magic words, “I’ll try to do better,” but nothing changes? The reason nothing is changing could be because you’re not taking a decisive, accurately targeted approach. First, consider that there’s a significant difference between dealing with someone who […]

19 Feb 2019
4 Things Your Leaders Should Know by Now

4 Things Your Leaders Should Know by Now

For some of my clients, I meet with midlevel directors and managers or frontline supervisors and team leaders to assess what their concerns are, and what support they need to be successful. Way more often than you’d think — or maybe not — the employees tell me about processes that don’t work, turf battles, and other kinds of customer and employee problems. And much, much too often, when I ask if their senior leaders are aware of these conflicts or […]

12 Feb 2019

Why You Need to Cut Out the Leadership Ghosting

There’s been much discussion recently about job candidates ghosting potential employers, and perhaps even worse, employees ghosting their actual employers. But there’s another longstanding practice that creates disruption and negative feelings: Some managers ghost their own employees. Managers can be slow to respond to employee requests and other communications for all kinds of legitimate reasons. They may experience the common stresses of inbox and meeting overload, or delay their responses while they’re trying to triage urgent issues. But that’s no […]

05 Feb 2019

Surprising Reasons To Switch From Video-Conference To The Phone

This article originally appeared on Forbes.com The conventional wisdom is that when team members can’t be in a single location, video-conferencing is the next best thing to the face-to-face meeting. Virtual meetings are downright necessities for creating relationships among geographically separated employees who need to function like an integrated team. After all, we want to see the person who’s speaking, and we interpret their body language, gestures and facial expressions as part of recognizing who’s who and to understand the […]

 

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