How to Get Your Point Across Without Poking a Hole in Anyone, must have struck a nerve. Readers emailed me more questions: Q: What if you prefer to talk face to face because you can... Continue reading
Most of us would love to communicate better, so we can make our case or get our points across. Our underlying goal is to understand the other well enough so we can make ourselves understood... Continue reading
Had a call with a client this morning. Business has been slow for him as it has been for so many. He runs a consultative service company, and described a number of concerns and frustrations:... Continue reading
A client’s customer service group was very upset about how dissatisfied some of their customers were with their company. One of the reps spoke quite negatively about how terrible their products were, because “everyone was... Continue reading
Here’s the scenario: quiet house, dark bedroom, the beginning of another jam-packed hectic day. “Sweetie Pie,” you say, “it’s time.” And for one reason or another, whether this is the typical morning routine or something... Continue reading
En route to a client for a couple of days of leadership and team development, the weather was simultaneously fierce and changeable as forecast. Amid dark thunderclouds and pelting rain were startling outbreaks of sun... Continue reading
It was almost like watching a train wreck of two separate cultures, or two sets of generational expectations. One was eager and striving, the other, dictatorial and autocratic, although cloaked in a sort of benevolent... Continue reading
After the Yankees’ George Steinbrenner died, a piece ran in the New York Times with the subtitle: “His employees may not have liked it but George Steinbrenner had a point. Brashness and entitlement are essential... Continue reading
I was on an early morning flight from JFK to LAX, trying to catch up on my reading, while most passengers snoozed. Suddenly there was a burst of laughter coming from the window seat one... Continue reading
I watched a woman wrestle with a printer the other day. Unfortunately, the printer was winning. No surprise. The toothpick she had been using as a shim to hold the printer cover in place would... Continue reading
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