Workplace Wisdom

05 Feb 2019

Surprising Reasons To Switch From Video-Conference To The Phone

This article originally appeared on Forbes.com The conventional wisdom is that when team members can’t be in a single location, video-conferencing is the next best thing to the face-to-face meeting. Virtual meetings are downright necessities for creating relationships among geographically separated employees who need to function like an integrated team. After all, we want to see the person who’s speaking, and we interpret their body language, gestures and facial expressions as part of recognizing who’s who and to understand the […]

29 Jan 2019

Yes, You Need to Address the Problem of Employees’ Mental Health

If you work with at least five people, there is a high likelihood that one of them is suffering from some form of mental illness, according to data from the National Institute of Mental Health (NIMH). And yet we usually treat mental illness like a secret personal issue, the way people used to whisper about cancer or divorce. But this is a business issue. As a reader from Guatemala wrote to me, “Nobody is planning on this, but we get […]

22 Jan 2019
How to Make Your Team Feel Safe Bringing You Problems

How to Make Your Team Feel Safe Bringing You Problems

This article originally appeared on Entrepreneur.com Plenty of leaders say they offer an “open door policy” to encourage employees to bring them problems or concerns. Many of these leaders also ask that employees voicing concerns come prepared with solutions in order to take responsibility for the problem rather than just “dump” or “vent.” But employees in those scenarios may get the idea that it’s unacceptable to raise problems in the business if they don’t know how to fix them. In […]

08 Jan 2019
What to Do If You Think Your Boss Is Shutting You Out

What to Do If You Think Your Boss Is Shutting You Out

This article originally appeared on hbr.org. In an ideal world, your boss would support you and your career goals, open up opportunities, and pave the way for you to be successful at your company. But the world isn’t ideal and even managers who once seemed quite supportive can make a sudden shift. For example, the boss of a technical director I worked with seemed to lose confidence in her and would effectively embargo her comments, not sharing them with other […]

06 Nov 2018

How to Raise a Problem and Not Hurt Work Relationships

Maybe you’ve heard this saying: “The world is divided into people who know they are right.” That’s the entire saying — and you can see why! Whether it’s a kneejerk reaction, or a data-gathering process that’s heavily subject to confirmation bias, most of us have a hard time questioning our belief that what we assume happened must be what actually happened. So when something goes wrong in the workplace, how can you avoid confronting the other person as if it’s […]

26 Sep 2018

How to Get Your New Boss Up to Speed for Mutual Success

When a new leader comes into your organization, many aspects of the relationship are effectively outside your control. You may have little-to-no input into specifying job requirements, screening for style or experience, or figuring out how the job now varies from what your old boss was doing. Nor can you control what senior leadership wants from the new executive. But you still have crucial perspectives on how to get the work done and how to function smoothly in your organization. […]

04 Sep 2018

How to Support Employees When They Need Help

“Am I feeling too much empathy for my staff’s problems?” a client asked me the other day. Coincidentally, another client had asked a similar question just a day earlier. Both clients worried that they were letting their feelings about team members’ personal concerns eclipse their managerial responsibility to require accountability and performance. In one case, the supervisor recognized that an employee’s caring for an aging parent was both necessary and important even though it was creating scheduling conflicts and distractions; […]

14 Aug 2018

How to Handle Colleagues Who Respond to the Leader and Ignore You

Have you ever worked with someone who seemed like a heat-seeking missile when it came to power, authority, and status? Whether they’re frontline service reps or senior vice presidents, these individuals turn toward their bosses the way flowers turn toward the sun — cultivating that relationship over all others, always trying to derive some tangible benefit from their personal connection with the leader. Leaders can get attached to these employees because they’re usually very reliable within their particular sphere of […]

24 Jul 2018

Want to Be Successful? Make More Teams of Two

Unless you’re the sole decision-maker, you need employee support for your decisions. Even leaders must rely on networks and coalitions, along with informal ways to collaborate, coordinate, and share. Yet at the same time, at every level and in every kind of job, more and more people in the workplace are feeling detached, not cared about, or not recognized for who they really are. Everyone does better when they feel that they matter and that they’re noticed — and the […]

19 Jun 2018

This Is Why Being an Employee Is Not Like Being a Navy SEAL

An up-and-coming manager at one of my client companies asked for help with a longstanding employee. Over time, his behavior had become problematic for other employees — and sometimes for customers as well. In addition to making more and more mistakes and creating conflict with co-workers, he had begun ignoring his manager’s feedback and doing juvenile things like claiming he didn’t have time to get his work done while blatantly engaging in social media and other online diversions during work […]

 

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