Workplace Wisdom

28 May 2019

How to Avoid the Damage a “Working Manager” Can Do to Your Team

Does your company rely on “working managers” who simultaneously do the job they supervise? Many companies do, without being aware of the downsides. Working managers are most often found in small companies, where even those in leadership have to roll up their sleeves and pitch in to get the work done, whether it’s packing and shipping merchandise that must go out immediately, answering phone calls whenever it gets busy, or designing web pages —while being responsible for the work of […]

21 May 2019

How to Handle a Glitch in the Chain of Command

If your job is in the middle of an organization —as a senior manager, a director, an assistant VP, or even a VP with a couple of levels between you and the CEO — then you’re in leadership, even though you’re not at the top. When you’re in the middle, from time to time, you’ll probably get a direction that rings wrong or gives you a bad feeling, and it’s often hard to know what to do when that happens. […]

14 May 2019

Here Are the Reasons Leaders Feel Like No One Listens

Why is it that leaders often believe they’ve given clear direction, while the rank-and-file remains practically unaware that there’s been any communication at all? I just got an email from a mid-level manager who’s in the midst of a change initiative. He noted that although “those among the senior leadership felt they had communicated the change, allowed for inclusion and involvement and felt positive about the process,” the staff feel strongly that “they had zero voice, were not included in […]

07 May 2019

How to Help Inexperienced Young Employees Be Successful

Seasoned workers often complain about the unrealistic expectations and mistaken judgments of young, inexperienced employees. Yet organizations need junior people, beginners who aren’t aware of, or even interested in, everything their predecessors have done for the last 10 years. But you can ease junior employees’ entry, help them be more productive, and encourage their receptivity to senior colleagues’ intentions and concerns. Here are some ways to start young staffers off on the right foot and keep them on track. Point […]

16 Apr 2019

This Is What Happens When a Leadership Team Falls Out of Alignment

Misaligned leadership eventually disrupts teams and their work, putting employees at cross purposes, log-jamming initiatives, and making people at all levels feel stalemated or overwhelmed with negotiating daily details. Even misaligned leaders themselves can feel disconcerted and annoyed. It’s obvious that when people have to fight their way through their jobs every day, they’re not likely to have any energy or headspace for new ideas or improvements. So why do so many organizations tolerate this situation? Is Your Leadership Misaligned? […]

26 Feb 2019

How to Respond When Employees Ignore Feedback

Don’t you get frustrated when you’ve told an employee a hundred times what you need them to do, or how they’re supposed to behave, yet it makes no difference? Or even worse, when the person tells you they understand, or says the magic words, “I’ll try to do better,” but nothing changes? The reason nothing is changing could be because you’re not taking a decisive, accurately targeted approach. First, consider that there’s a significant difference between dealing with someone who […]

19 Feb 2019
4 Things Your Leaders Should Know by Now

4 Things Your Leaders Should Know by Now

For some of my clients, I meet with midlevel directors and managers or frontline supervisors and team leaders to assess what their concerns are, and what support they need to be successful. Way more often than you’d think — or maybe not — the employees tell me about processes that don’t work, turf battles, and other kinds of customer and employee problems. And much, much too often, when I ask if their senior leaders are aware of these conflicts or […]

05 Feb 2019

Surprising Reasons To Switch From Video-Conference To The Phone

This article originally appeared on Forbes.com The conventional wisdom is that when team members can’t be in a single location, video-conferencing is the next best thing to the face-to-face meeting. Virtual meetings are downright necessities for creating relationships among geographically separated employees who need to function like an integrated team. After all, we want to see the person who’s speaking, and we interpret their body language, gestures and facial expressions as part of recognizing who’s who and to understand the […]

29 Jan 2019

Yes, You Need to Address the Problem of Employees’ Mental Health

If you work with at least five people, there is a high likelihood that one of them is suffering from some form of mental illness, according to data from the National Institute of Mental Health (NIMH). And yet we usually treat mental illness like a secret personal issue, the way people used to whisper about cancer or divorce. But this is a business issue. As a reader from Guatemala wrote to me, “Nobody is planning on this, but we get […]

22 Jan 2019
How to Make Your Team Feel Safe Bringing You Problems

How to Make Your Team Feel Safe Bringing You Problems

This article originally appeared on Entrepreneur.com Plenty of leaders say they offer an “open door policy” to encourage employees to bring them problems or concerns. Many of these leaders also ask that employees voicing concerns come prepared with solutions in order to take responsibility for the problem rather than just “dump” or “vent.” But employees in those scenarios may get the idea that it’s unacceptable to raise problems in the business if they don’t know how to fix them. In […]

 

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