Workplace Wisdom

28 Aug 2018

How to Use Body Language to Be Effective in a Tough Work Situation

I picked up the phone the other morning and as soon as I heard my client speak, I realized that although she was calling at her regular time, she wasn’t using her “regular” voice. “How are you?” I asked her, with both curiosity and concern. “You won’t believe it!” she started off, but she sounded so distressed that I broke in to ask where she was, whether she was sitting or standing, and where in her body she was most […]

03 Jul 2018

5 Tactics That Will Help You Adjust to Your New Leader

Let’s say, you’ve been working hard, minding your own business, and suddenly you learn that you’re going to have a new boss. Maybe your old boss is leaving, or perhaps you’ve been reorganized. Whatever the reason for the change, you’re worried — which is both reasonable and practical — about how you and your new boss will get along, whether your work will be disrupted, and if your career will suffer or be supported. On top of your purely personal […]

26 Jun 2018

True Lessons in How to Make Presenting Less Painful

I have a love/hate relationship with public speaking. Or maybe it’s a terror/exhilaration relationship. Anyway, it’s a part of my job that runs the gamut from stressful and draining to highly rewarding. Last week, one of the voices in my head was reminding me of this responsibility as I was delivering what’s now called a “live, online presentation” — formerly known as a webinar — on how to lead from the middle for the World Business and Executive Coaches Summit. […]

15 May 2018

What to Do If Your Boss Is Getting Forgetful

Leaders always have a lot on their minds, so perhaps they can be forgiven if they occasionally mistake a date or time, or don’t remember asking you to stop or start something. But a pattern of repeated or even periodic forgetting can have a negative impact on your work — and on you. For example, it’s disruptive if you and your boss have agreed to a particular sequence of events or a set of priorities, and you’re tootling along, getting […]

08 May 2018

How to Work Safely with a Boss Who Doesn’t Do Follow-up

Early in my career, a senior leader in my firm was a master of “what-if,” “blue-sky” thinking. He would come up with an idea, assign it to whichever staffer happened to be around at the moment, and then, more likely than not, forget about it. Most of the employees who had experience with this leader’s wild goose chases would wait until he asked for something a second time before investing five minutes or a lick of work. All too often, […]

20 Mar 2018

How to Claim Your Authority When You Feel Like One of the Gang

We all know that a title isn’t enough to elicit respect from your subordinates, or even to develop confidence in yourself. If employees and other leaders think of you as having grown up in the business, they may not take you completely seriously. You can feel torn between wanting to be well regarded and accepted by your team, and making sure that all the work is going the way it needs to go. If you have a reasonable amount of […]

13 Mar 2018

What to Do While You’re Waiting to Be Promoted

When some hotshot skyrockets through the ranks on the way to the C-Suite, other middle managers can feel slighted or overlooked. They worry that they’re not getting enough opportunity or recognition, and wonder why their boss or someone from HR isn’t coming to tell them what a great job they’re doing and promote them. But meeting expectations and staying out of trouble is never enough to ensure advancement. Whether you have your sights set on the boardroom or you see […]

06 Mar 2018

How to Survive Being Promoted Past Your Peers

A significant number of employees, supervisors, managers, and even vice presidents find themselves getting promoted and having to figure out not only how to detach from their old peers as well as how to fit in with their new ones. The transition can be difficult to navigate, but these 10 behaviors can help you avoid the standard pitfalls and become more successful faster. Leave your old job carefully. Exiting your old department with unfinished projects or messy relationships will undercut […]

13 Feb 2018

How to Look Beyond Your First Impressions of Employees

Some leaders believe they can size up employees and their work styles — even people who don’t report to them — based on how the employees look or seem. These leaders make assumptions along the lines of “This is how that person is,” as if there’s no hope for the employee ever to improve or change. We all make instinctive judgments, based on our past experiences. As leaders, though, we have two crucial responsibilities: We need to adjust our assumptions […]

06 Feb 2018

Do You Notice Every Relevant Thing You See?

When your expectations get in the way, you may not notice what’s right in front of you. There’s been enough research done about cognitive biases that by now we all know we have them, even if we don’t pay them much mind on a daily basis. In fact, the Cognitive Bias Codex — which is quite fascinating and worth taking a look at — details over 180 of these patterns. Lost in Translation I had my own funny experience of […]

 

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