communication Archives - Page 23 of 26

2 Powerful Steps to Improved Customer Service

The Customer is always right, comes first, and is King! And Service is our middle name, with a smile. These are lovely slogans and declarations of intent -- but truthfully, people tend to pay more... Continue reading

Are You a Leader Who Knows How to Listen?

For the past six weeks I’ve been writing about why employees need to be able to give their bosses feedback -- and what both managers and organizations lose when they discourage that feedback. Now it’s... Continue reading

What If You Could Lead Better by Listening Better?

Any student of management will tell you that it’s stupid to ignore your staff’s feedback -- not to mention impolite, inefficient, and often directly and obviously damaging. You don’t necessarily have to act on staff... Continue reading

Techniques That Will Help You Speak Truth to Power

In recent posts, we’ve discussed the difficulty of approaching your management with critical feedback even if you’re full of compassion for their difficult situation and have chosen the most propitious time, place, and circumstances possible.... Continue reading

Don’t Be a Leader Who Makes People Powerless

If you manage others, you may find it hard to believe that your subordinates aren’t comfortable engaging with you about the work and the workplace. But don’t assume it’s because they’re apathetic or weak. Leading... Continue reading

When, Where, and How to Give Your Boss Feedback

How do you get someone to hear you when it’s not their tendency to listen? If you want to speak candidly with management, give yourself the best chance of having an impact by choosing timing... Continue reading

Feedback Resistance

Nobody enjoys being critiqued, corrected, or criticized. It’s hard to hear that we’re not good enough, or that we’re not okay just the way we are. It’s hard even when we’ve asked for the feedback... Continue reading

When “No” is Preferable to “Maybe”

Sometimes, instead of pushing for a yes, it’s better to get the message that there’s no way, no how, no hope, no need, no budget, no possibility, not now, probably not ever, we just don’t... Continue reading

Nearly Sleepless in Seattle

Here’s the scenario: It’s 11:15 at night in Seattle. Daughter and I are trying to check into a moderately-priced airport hotel for a layover on our way to Vancouver. The complication is that I am... Continue reading

How Much of People’s Lives Should Be Shared at Work?

Last week I took a couple of people out to lunch at a local restaurant where I’ve been before for both business and social lunches: The food is reasonably good, the service is reasonably responsive,... Continue reading

Workplace Wisdom Blog

Tag: communication