Have you ever heard a colleague announce, “I’m a strategic thinker!” or defend their methods or process by claiming, “But I’m being strategic!”? Maybe I’m dealing with too small a sample of leaders at a... Continue reading
When I interviewed a group of highly experienced technical employees at a client company last week, one of the things I asked them was what consistently made them nuts on the job. They told me... Continue reading
A couple of years ago, when a dear colleague emailed me to ask if I’d consider speaking at TEDxBaylorSchool, I was terrified. Not of speaking, per se, but of the combination of requirements that characterize... Continue reading
One of the most frequent concerns I encounter when I’m interviewing business people — regardless of whether they work on the frontlines or are members of boards of directors — is that they rarely hear... Continue reading
This holiday season I gave a small gift to a local supplier as a token thank you. It was clear from her immediate reaction that she’s not used to receiving client gifts. She started out... Continue reading
Are you doing thoughtful exit interviews with all levels of departing employees? The exit interview is one of few concrete opportunities to learn what makes someone comfortable to work in your organization — or not... Continue reading
Most people like Thanksgiving for its relative lack of commercialism and its inclusivity. It’s all about food, friends, and family — an opportunity to be together in some semblance of comfort and caring. In many... Continue reading
At a luncheon for women business owners in the days when we were still having luncheons, several people at my table complained about the Millennials on their staffs: They don’t follow directions or only do... Continue reading
Most people feel awkward raising personal issues with colleagues. That’s especially true when those issues concern the physical body, seem like an inherent expression of the person themselves, or are things we would feel mortified... Continue reading
“This doesn’t make sense to me!” Halfway down the train car, a woman’s voice was rising. She was assisting one of her two daughters with homework, and her aggravated tone caught my attention. “This doesn’t... Continue reading
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