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Workplace Wisdom Blog

Nice Service If You Can Get It

On Thanksgiving morning, at the Hampton Inn in South Kingstown, RI, my teenage daughter dropped an earring into the sink drain. I consulted with the extremely pleasant young woman at the front desk about it,... Continue reading

The Value of Complaining

If the correct thing to do isn’t obvious or easy enough, we usually do whatever seems best at that moment, even if it violates norms. When norms are violated multiple times, though, they generate a... Continue reading