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Workplace Wisdom Blog

When the Tables Turn

Sometimes customers think, believe, even expect that we can read their minds. And sometimes we appear to. But I see over and over how often we misjudge what even close friends and loved ones would... Continue reading

Not Fair but Necessary

Isn't it amazing how sometimes you have to be nice and kind to awful people who don't deserve it? Take collections, for example, either commercial or non-profit. People make commitments to pay — but some... Continue reading