Tag: emotional intelligence
How to Use Body Language to Be Effective in a Tough Work Situation
I picked up the phone the other morning and as soon as I heard my client speak, I realized that although she was calling at her regular time, she wasn’t using her “regular” voice. “How... Continue reading
How to Handle Colleagues Who Respond to the Leader and Ignore You
Have you ever worked with someone who seemed like a heat-seeking missile when it came to power, authority, and status? Whether they’re frontline service reps or senior vice presidents, these individuals turn toward their bosses... Continue reading
What to Do If Your Boss Is Getting Forgetful
Leaders always have a lot on their minds, so perhaps they can be forgiven if they occasionally mistake a date or time, or don’t remember asking you to stop or start something. But a pattern... Continue reading
How to Deal with a Colleague Who Threatens You
“I won’t oppose you now, but if anything goes wrong, I’ll go toe-to-toe with you.” My colleague was already standing practically toe-to-toe with me — and besides being much taller and stronger than I, he... Continue reading
How to Manage an Employee Who Cries Easily
This article originally appeared on hbr.org. Most managers feel uncomfortable when employees cry during business conversations. Many of us may recall a time we’ve cried at work, but for some people it’s not a rare... Continue reading
What to Do If Your Boss Doesn’t Like Someone You Manage
This article originally appeared on hbr.org. At a meeting, a low-level leader thought he was being helpful by pointing out why the CEO’s ideas couldn’t be implemented. The CEO did not find this endearing, and... Continue reading
How to Claim Your Authority When You Feel Like One of the Gang
We all know that a title isn’t enough to elicit respect from your subordinates, or even to develop confidence in yourself. If employees and other leaders think of you as having grown up in the... Continue reading
How to Survive Being Promoted Past Your Peers
A significant number of employees, supervisors, managers, and even vice presidents find themselves getting promoted and having to figure out not only how to detach from their old peers as well as how to fit... Continue reading