Workplace Wisdom

22 May 2018

How to Work with Ambitious Employees When There’s No Growth Opportunity

When you’re lucky enough to employ someone who has the capacity to do superior work and then grow past the job, but you haven’t got an appropriate outlet for them, it can be a challenge to keep them in the company, let alone within your work group. One of my clients got in touch recently to discuss what to do about two very different team members who’ve told him they are interested in growing beyond their current roles. Case 1: […]

01 May 2018

Why You Need to Stop Covering for Your B+ Employees

When you inherit incumbent staff members, you almost never get all grade-A players. But if you wind up with too many people who are stuck at B+ or lower, it can be tough to achieve all the results you’re responsible for. I’m currently working with a leader who’s been reassigned — at a higher level — back to her old group. She reviewed her team members’ strengths and weaknesses with me, and identified who needed which kinds of development. Several […]

13 Feb 2018

How to Look Beyond Your First Impressions of Employees

Some leaders believe they can size up employees and their work styles — even people who don’t report to them — based on how the employees look or seem. These leaders make assumptions along the lines of “This is how that person is,” as if there’s no hope for the employee ever to improve or change. We all make instinctive judgments, based on our past experiences. As leaders, though, we have two crucial responsibilities: We need to adjust our assumptions […]

14 Nov 2017

How to Get the Best from Millennials: Don’t Make Them a Monolith

At a luncheon for women business owners a few weeks ago, several people at my table complained about the Millennials on their staffs: They don’t follow directions or only do exactly what we tell them, and they don’t take the work seriously. These business leaders practically egged each other on: Millennials are sullen; they don’t communicate; and, when facing big project deadlines, never go the extra mile. Getting to Know Your Millennials After a few minutes, I interrupted the game […]

03 Oct 2017

3 Powerful, Practical Fundamentals to Help Change Stick

Change may be a constant in life, but in business, many planned change initiatives either peter out or don’t even take hold in the first place. According to a Towers Watson study, only slightly more than half of all change initiatives succeed, with only 25 percent sticking for the long term, mostly because of a variety of management failures. I consider this a problem of oversimplification — the result of the all-too-common “just do it,” “just say no,” “just tell […]

05 Sep 2017

You’ll Want to Try This Surprising Twist When You Give Feedback

Standard guidelines for performance feedback call for content that’s specific, behavioral rather than personal, consistent, and delivered immediately after the triggering situation. But I’d like to suggest an alternative approach. If the behavior you’re trying to change occurs during an ongoing set of responsibilities, the feedback’s timing and positioning are the two most salient elements — although probably not in the way you were taught. What Feedback Is All About The point of performance feedback is to help the employee […]

08 Aug 2017

What to Do When You Have Trouble Praising Employees

Practically every executive knows that praise is a crucial management tool. Gallup research shows that when managers recognize employees’ strengths and positive characteristics, rather than focusing on their weaknesses and negative characteristics, employee engagement goes up significantly. But what are your options if praising employees feels foreign and uncomfortable to you? Many executives feel awkward, if not downright resistant, about praising employees, no matter how successful they are otherwise. I’ve observed this situation particularly with individuals whose family or academic […]

11 Jul 2017

This Is How to be a Leader in Name Only

Aspiring, self-aware leaders think of leadership as a practice and a way of life. They’re always looking for growth opportunities and greater self-mastery, whatever their rank or title. And yet a surprising number of executives operate as leaders in name only, neither understanding nor caring about what inspires employees to be creative, diligent, or do their best work. If you’d like to lead in name only, here are some tips you can follow. On the other hand, if you’d prefer […]

13 Jun 2017

To Be Successful with Millennials, Bring Them in the Right Way

I’m often asked why Millennials complain so much about their jobs and leave their jobs so quickly. I usually answer with a question: How are you hiring and engaging them? If you want your Millennial employees to be vital, satisfied participants, you need to get off on the right foot. The bottom line? Establish your credibility at the beginning — from recruitment through onboarding — by implementing these six recommendations. 1. Manage Their Expectations Be responsive throughout the interview process. […]

09 May 2017

This Is How to Give Feedback but Not Make People Feel Stupid

“Oh, heavens,” I thought, “I’ve offended her!” I had wanted to be helpful and friendly, but instead I was confusing and possibly insulting — I had given feedback as if the problem was with the person, not with the situation. Here’s what happened: The traffic sequence at the five-way intersection on the corner where I work is totally non-intuitive, and the cycle of lights seems to take forever. So the other day, as I approached the intersection, I did what […]

 

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