Workplace Wisdom

15 Jan 2019
Why You Need to Stop Relying on Your Strengths

Why You Need to Stop Relying on Your Strengths

The other day, I gave a leader feedback about how to develop one of his team members, prepared for a coaching session with a different executive, and sat in on a leadership team meeting with a third. These three interactions, with three very different people, sounded a recurring theme: When we rely too much on our historical strengths and patterns, we sometimes avoid the new work we need to do and wind up impeding our continuing success. Even good, solid […]

08 Jan 2019
What to Do If You Think Your Boss Is Shutting You Out

What to Do If You Think Your Boss Is Shutting You Out

This article originally appeared on hbr.org. In an ideal world, your boss would support you and your career goals, open up opportunities, and pave the way for you to be successful at your company. But the world isn’t ideal and even managers who once seemed quite supportive can make a sudden shift. For example, the boss of a technical director I worked with seemed to lose confidence in her and would effectively embargo her comments, not sharing them with other […]

02 Jan 2019
What Would It Mean to Be an Activist at Work?

What Would It Mean to Be an Activist at Work?

Sometimes things happen at work that seem just plain wrong. Most of us stand by, hoping conditions will get better. But all too often, they don’t, and we continue waiting, meanwhile becoming more and more worried or disengaged. When we see something going wrong or not working well, it can be hard to know what to do. Is it appropriate to say something? And if so, who should we tell? You don’t need to suffer in silence. If your boss […]

27 Nov 2018

Why Service Suffers When Unhappy Customers Sound Happy

During a recent visit at a client company, the management asked me about the problem of service reps who feel like they’re successful because a customer thanked them graciously, even enthusiastically, for their help, when, in fact, they had not been sufficiently helpful or gotten the customer the best possible outcome. Although the reps were patting themselves on the back, they weren’t using their training to help customers; they were merely answering the customers’ direct questions and getting off the […]

20 Nov 2018

3 Smart Investments to Help You Retain Millennial Employees

This article originally appeared on Entrepreneur.com. A common refrain I hear from business leaders is, “We hire them, we train them and then they leave!” Those leaders are referring to millennials, who have been a management punching bag for a while, and are starting to be joined by Gen Z. Turns out these leaders aren’t wrong: Gallup research has found that millennial turnover is over three times the rate of other generations; Gallup also estimates “that millennial turnover costs the U.S. economy $30.5 […]

30 Oct 2018

What You Should Do If You See Your Boss Is in Trouble

It’s a boss’s job to provide employees with direction and guidance, ensuring effective performance and development. That includes keeping employees safe within the organization and helping them do well, for their own sake and to ensure the team, gets a good return on their hiring and training investment. But even if your relationship with your boss is solid, it doesn’t mean that everyone else is happy with them or that they’re successful in their roles and responsibilities. Your boss could […]

23 Oct 2018

The Problem with Using “I Statements” at Work

This article originally appeared on hbr.org. It has become common advice for businesspeople to use “I statements” — such as, “I feel frustrated that you missed the budget deadline twice” — as a way to raise challenging conversations without causing colleagues to feel blamed or under attack. Indeed, I statements may be helpful during situations in which you have a close personal relationship to a colleague who cares about your well-being, or when you want to show that a particular […]

16 Oct 2018

5 Things to Do When an Employee’s Performance Deteriorates

This article originally appeared on Entrepreneur.com. For all kinds of reasons, even longstanding, highly productive employees can experience a performance slump at some point. The Towers Watson Global Workforce study showed that up to 26 percent of workers surveyed said they felt disengaged, and another 17 percent felt detached. As a founder, you may not always find an obvious way to get someone back on track, but the investment of energy you would need to turn this situation around is still so much less […]

09 Oct 2018

If Your Way Isn’t Working, You Need to Stop Insisting on It

Many successful people assume that the way they behave is a substantial part of what helped them get to where they are. Whether or not that’s true, as leaders, we may neglect to take into account the peculiar needs and coincidences of the organizational environment, the market conditions, and a host of other factors that might have helped us — like knowing the right person or being at the right place at the right time. Worse, we may not own […]

03 Oct 2018

How to Retain and Engage Your B Players

This article originally appeared on hbr.org. We’ve heard for decades that we should only hire A players, and should even try to cut non-A players from our teams. But not only do the criteria for being an A player vary significantly by company, it’s unrealistic to think you can work only with A players. Further, as demonstrated by Google’s Aristotle project, a study of what makes teams effective, this preference for A players ignores the deep value that the people you may […]

 

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