Tag: listening
How to Use Shared Values and Empathy to Defuse Conflict
Last week’s post on workplace conflict looked at the impact of personal differences and style as well as the roles that different individuals might take in instigating or sustaining a conflict. The next step in... Continue reading
2 Powerful Steps to Improved Customer Service
The Customer is always right, comes first, and is King! And Service is our middle name, with a smile. These are lovely slogans and declarations of intent -- but truthfully, people tend to pay more... Continue reading
Want to Lead Better? Check to See if Your Listening Is Helping You
For the past six weeks I’ve been writing about why employees need to be able to give their bosses feedback — and what both managers and organizations lose when they discourage that feedback. Now it’s... Continue reading
What If You Could Lead Better by Listening Better?
Any student of management will tell you that it’s stupid to ignore your staff’s feedback -- not to mention impolite, inefficient, and often directly and obviously damaging. You don’t necessarily have to act on staff... Continue readingListening for the Sound of Another’s Voice
Every listener makes assumptions, and the risk of misinterpretation is always present. As speakers, we expect that listeners understand not just the words we’re saying, but our intent -- where we’re coming from and what... Continue readingWhen You Can’t Bear to Listen
And a final question from The Listening Post, with a slight twist from a skillful reader: “I have to be physically present and look like I’m listening to someone I’d rather not deal with, but... Continue readingHow Can I Listen to Someone I’d Rather Not Hear
Here’s the other popular reader response to the series The Listening Post: What if you don’t think the other person is worth listening to? Or you don’t like or trust them? Harsh questions, these. The... Continue readingWhy Should I Listen to You?
In response to my short series The Listening Post, multiple readers wanted to know why they should bother to listen to someone who demonstrates poor listening techniques themselves. Why should I listen to someone who... Continue reading