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How to Close the Credibility Gap

How do you demonstrate credibility with your team members, colleagues, and boss so that they’ll have confidence in you? The biggest chunk of credibility is keeping your commitments. It’s not enough to appear -- or... Continue reading

10 Ways to Keep Your Team Motivated

You can’t directly motivate anyone, but you can definitely create conditions in which people choose to contribute, participate, innovate, and push themselves. Demonstrating your own commitment helps set the bar for the team -- not... Continue reading

Who Defines Your Service Rules?

According to an old Swahili proverb: “When the elephants fight, it’s the grass that suffers.” That’s certainly true in organizations where executives have ongoing disagreements. Whether the situation involves explicit, pitched battles, or covert, passive-aggressive... Continue reading