Workplace Wisdom Blog

15 Jan 2019
Why You Need to Stop Relying on Your Strengths

Why You Need to Stop Relying on Your Strengths

The other day, I gave a leader feedback about how to develop one of his team members, prepared for a coaching session with a different executive, and sat in on a leadership team meeting with a third. These three interactions, with three very different people, sounded a recurring theme: When we rely too much on our historical strengths and patterns, we sometimes avoid the new work we need to do and wind up impeding our continuing success. Even good, solid […]

08 Jan 2019
What to Do If You Think Your Boss Is Shutting You Out

What to Do If You Think Your Boss Is Shutting You Out

This article originally appeared on hbr.org. In an ideal world, your boss would support you and your career goals, open up opportunities, and pave the way for you to be successful at your company. But the world isn’t ideal and even managers who once seemed quite supportive can make a sudden shift. For example, the boss of a technical director I worked with seemed to lose confidence in her and would effectively embargo her comments, not sharing them with other […]

02 Jan 2019
What Would It Mean to Be an Activist at Work?

What Would It Mean to Be an Activist at Work?

Sometimes things happen at work that seem just plain wrong. Most of us stand by, hoping conditions will get better. But all too often, they don’t, and we continue waiting, meanwhile becoming more and more worried or disengaged. When we see something going wrong or not working well, it can be hard to know what to do. Is it appropriate to say something? And if so, who should we tell? You don’t need to suffer in silence. If your boss […]

27 Nov 2018

Why Service Suffers When Unhappy Customers Sound Happy

During a recent visit at a client company, the management asked me about the problem of service reps who feel like they’re successful because a customer thanked them graciously, even enthusiastically, for their help, when, in fact, they had not been sufficiently helpful or gotten the customer the best possible outcome. Although the reps were patting themselves on the back, they weren’t using their training to help customers; they were merely answering the customers’ direct questions and getting off the […]

 

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