Workplace Wisdom Blog

02 Jan 2019
What Would It Mean to Be an Activist at Work?

What Would It Mean to Be an Activist at Work?

Sometimes things happen at work that seem just plain wrong. Most of us stand by, hoping conditions will get better. But all too often, they don’t, and we continue waiting, meanwhile becoming more and more worried or disengaged. When we see something going wrong or not working well, it can be hard to know what to do. Is it appropriate to say something? And if so, who should we tell? You don’t need to suffer in silence. If your boss […]

27 Nov 2018

Why Service Suffers When Unhappy Customers Sound Happy

During a recent visit at a client company, the management asked me about the problem of service reps who feel like they’re successful because a customer thanked them graciously, even enthusiastically, for their help, when, in fact, they had not been sufficiently helpful or gotten the customer the best possible outcome. Although the reps were patting themselves on the back, they weren’t using their training to help customers; they were merely answering the customers’ direct questions and getting off the […]

20 Nov 2018

3 Smart Investments to Help You Retain Millennial Employees

This article originally appeared on Entrepreneur.com. A common refrain I hear from business leaders is, “We hire them, we train them and then they leave!” Those leaders are referring to millennials, who have been a management punching bag for a while, and are starting to be joined by Gen Z. Turns out these leaders aren’t wrong: Gallup research has found that millennial turnover is over three times the rate of other generations; Gallup also estimates “that millennial turnover costs the U.S. economy $30.5 […]

13 Nov 2018

Why You Need to Stop Referring to Women at Work as “Lovely”

Thanks to the #MeToo movement, we all know not to tell colleagues that they look “hot.” But language that isn’t overtly sexual can also cause problems. Even a seemingly innocuous word like “lovely” can be used in a gendered way that has surprisingly bad outcomes for productivity and effectiveness. Here’s a real-life illustration of why avoiding “lovely” matters, and some suggestions for what to say instead. The Lowdown on “Loveliness” At a leadership conference I attended recently, I bristled a […]

 

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