Leadership Archives | Page 31 of 54

In What Ways Is Your Work Like a Cocktail?

It’s a rare thing to chuckle your way through a book on management and leadership. But I was so entertained by The Perfect Mix: Everything I Know About Leadership I Learned as a Bartender by... Continue reading

How to Get Ready When You Have to Deliver Bad News

However hard it is for you to be the bearer of bad tidings and to take responsibility for getting the delivery right, take the opportunity to prepare. At minimum, preparation consists of three stages: Determining... Continue reading

3 Practical Ways to Prevent United Airlines-Style Damage

Oscar Munoz, the CEO of United Airlines, recently ran a public letter of apology as an ad in several major newspapers. A much more detailed, self-abasing version of the apology was sent as an email... Continue reading

What to Do When Priorities Are in Conflict

Expand your market share. Increase your margin. Reorganize your team. Given the constant drumbeat of new and changing initiatives, it’s reasonable to wonder which priorities are truly the most important. I hear about this from... Continue reading

This Is How to Give Feedback and Not Make People Feel Stupid

“Oh, heavens,” I thought, “I’ve offended her!” I had wanted to be helpful and friendly, but instead I was confusing and possibly insulting -- I had given feedback as if the problem was with the... Continue reading

How to Counteract Two Hidden Problems of Developing Leaders

Clients often ask me to design or participate in their leadership development programs. These programs require significant investment and senior leaders view them as a way to groom and strengthen high-potential employees -- the ones... Continue reading