Category: Leadership
Techniques That Will Help You Speak Truth to Power
In recent posts, we’ve discussed the difficulty of approaching your management with critical feedback even if you’re full of compassion for their difficult situation and have chosen the most propitious time, place, and circumstances possible.... Continue reading
Don’t Be a Leader Who Makes People Powerless
If you manage others, you may find it hard to believe that your subordinates aren’t comfortable engaging with you about the work and the workplace. But don’t assume it’s because they’re apathetic or weak. Leading... Continue reading
Give Your Boss the Benefit of the Doubt
We’ve all been there: We’ve worked for managers who don’t listen or don’t understand, who are unfailingly critical, ignorant, or worse. So where can you begin if you’re trying to make a case for yourself,... Continue reading
Can You Help Your Leader Handle the Truth?
No matter how much I read (and write) about employee engagement and good management practices, it still amazes me how seldom employees share effective critical feedback with their management. This is not the usual whining,... Continue readingWhat Your Customer Can’t (and Shouldn’t Have to) Do For You
It is not your customer’s job to… …make you feel good or comfortable or safe, …know the constraints you labor under, …understand what you wish they would say or do, …figure out your business model,... Continue readingPiercing Questions about a Successful Manager
Daughter had been asking to have her ears pierced for as long as, well, for as long as she knew what it meant. So we went to the mall. To the accessories and jewelry store,... Continue reading