Category: Leadership
Give Your Boss the Benefit of the Doubt
We’ve all been there: We’ve worked for managers who don’t listen or don’t understand, who are unfailingly critical, ignorant, or worse. So where can you begin if you’re trying to make a case for yourself,... Continue reading
Can You Help Your Leader Handle the Truth?
No matter how much I read (and write) about employee engagement and good management practices, it still amazes me how seldom employees share effective critical feedback with their management. This is not the usual whining,... Continue readingWhat Your Customer Can’t (and Shouldn’t Have to) Do For You
It is not your customer’s job to… …make you feel good or comfortable or safe, …know the constraints you labor under, …understand what you wish they would say or do, …figure out your business model,... Continue readingPiercing Questions about a Successful Manager
Daughter had been asking to have her ears pierced for as long as, well, for as long as she knew what it meant. So we went to the mall. To the accessories and jewelry store,... Continue reading
Partnering for Problem-Solving
When you need someone to take action on a problem, isn’t your instinct to tell them exactly what to do so you have the best chance of getting the outcome you want? Three recent scenarios... Continue readingWaiting for Things to Settle Down
This past weekend, I attended a meeting sponsored by the Omega Institute to hear Thich Nhat Hanh speak. He's the Vietnamese Buddhist monk who was nominated by Martin Luther King, Jr. for the Nobel Peace... Continue readingMoney Might Talk, but What Is It Saying?
Many employers are enamored of financial incentives for employees, and in fact, incentives or commissions can be extremely effective motivators because most people need more money all the time and certainly we think of money... Continue readingTen Years After Tragedy
My family was incredibly lucky on 9/11. Some of us were periodic users of the Chambers Street subway station -- but not that day. A dear friend worked right near the Pentagon -- he was... Continue reading