Can a work group resolve a bully problem without the intervention or support of senior management? Several readers raised this question with the concern that it can be inconvenient, impractical, or downright useless to try... Continue reading
Because I’ve been writing about bullying for the last few weeks, I’ve been noticing behavior which, although it may not seem so bad at first, can rise to the level of bullying if it’s repeated,... Continue reading
Have you ever been bullied at work? You might be surprised at the wide variety of bullying styles, from raging and being overt about their use of power to demure and definitely under the radar.... Continue reading
Workplace bullies may not realize that other people think of them that way. They tend to think they’re just trying to get business results that they deem reasonable, important, or necessary. Their sense of “getting... Continue reading
Recently, I’ve gotten a lot of questions about how to deal with bosses -- and occasionally co-workers -- who are bullies. I’m wondering if bullying is generally on the rise in tandem with the clinically... Continue reading
After the last couple of posts, some of you have commented that you like the idea of increasing your own happiness as well as raising the general level of happiness in your organizations, but that... Continue reading
One of the amazing things about happiness -- not just rose-colored-glasses pretending, wishing, and hoping everything will be all right, but actually feeling good -- is that if you persist in it long enough, others... Continue reading
Most people want to feel at least a little bit in control, to have some say over how they spend their time and what they have to do -- except for those folks who prefer... Continue reading
Leadership and managerial responsibility can be exciting, but being in charge can be draining, worrisome, and even frightening at times. So how can you stay on the upside to ensure successful performance for yourself and... Continue reading
Early in my practice I did an operational assessment of a customer service center for a company where the turnover rate was going through the roof. One of the biggest lessons I learned was that... Continue reading
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