Consider these scenarios, each from a different organization, and the unfortunate, but logical, conclusions that can be drawn from each one: A lowest-level manager is disparaged by the other managers in her group because her... Continue reading
Is happiness boring? It is, according to the “Anna Karenina principle.” Tolstoy’s famous opening line from the book of the same name says that happy families are all alike; unhappy families, on the other hand,... Continue reading
Senior executives usually work at having strong relationships with their team members -- but surprisingly often, they don’t focus as strongly on their relationship with their team as a whole. What’s even more curious is... Continue reading
Seeking the “wisdom of crowds” is quite popular right now, and I’ve always believed in scanning the room to get the “sense of the group.” I’m also a big proponent of the value of teamwork... Continue reading
Randy Newman pointed it out: The producers of this year’s Academy Awards show instructed the presenters and nominees about the behavior necessary to ensure a “good television” experience for the viewers, but once the award... Continue reading
Since the Super Bowl I’ve been thinking a lot about Coach Mike Tomlin. Football is not my sport (people knocking each other down on purpose?!?), so I’ve never been that interested in the Super Bowl,... Continue reading
When she was an adolescent, I watched my daughter play an app game that includes candy on a rope, spikes, an open-mouthed frog, little spidery things, and flatulence noises. I was struck by how intensely... Continue reading
In response to my short series The Listening Post, multiple readers wanted to know why they should bother to listen to someone who demonstrates poor listening techniques themselves. Why should I listen to someone who... Continue reading
How to Get Your Point Across Without Poking a Hole in Anyone, must have struck a nerve. Readers emailed me more questions: Q: What if you prefer to talk face to face because you can... Continue reading
Most of us would love to communicate better, so we can make our case or get our points across. Our underlying goal is to understand the other well enough so we can make ourselves understood... Continue reading
Want help coping with conflict?
Download your free Field Guide to help you identify and resolve interpersonal conflicts. You’ll also get Liz’s monthly Workplace Wisdom emails from which you can unsubscribe at any time.