Most people want to feel at least a little bit in control, to have some say over how they spend their time and what they have to do -- except for those folks who prefer... Continue reading
Leadership and managerial responsibility can be exciting, but being in charge can be draining, worrisome, and even frightening at times. So how can you stay on the upside to ensure successful performance for yourself and... Continue reading
Early in my practice I did an operational assessment of a customer service center for a company where the turnover rate was going through the roof. One of the biggest lessons I learned was that... Continue reading
Consider these scenarios, each from a different organization, and the unfortunate, but logical, conclusions that can be drawn from each one: A lowest-level manager is disparaged by the other managers in her group because her... Continue reading
Is happiness boring? It is, according to the “Anna Karenina principle.” Tolstoy’s famous opening line from the book of the same name says that happy families are all alike; unhappy families, on the other hand,... Continue reading
Senior executives usually work at having strong relationships with their team members -- but surprisingly often, they don’t focus as strongly on their relationship with their team as a whole. What’s even more curious is... Continue reading
Seeking the “wisdom of crowds” is quite popular right now, and I’ve always believed in scanning the room to get the “sense of the group.” I’m also a big proponent of the value of teamwork... Continue reading
Randy Newman pointed it out: The producers of this year’s Academy Awards show instructed the presenters and nominees about the behavior necessary to ensure a “good television” experience for the viewers, but once the award... Continue reading
Since the Super Bowl I’ve been thinking a lot about Coach Mike Tomlin. Football is not my sport (people knocking each other down on purpose?!?), so I’ve never been that interested in the Super Bowl,... Continue reading
When she was an adolescent, I watched my daughter play an app game that includes candy on a rope, spikes, an open-mouthed frog, little spidery things, and flatulence noises. I was struck by how intensely... Continue reading
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