Category: Management
When Departments Fight, Is It More About the People or the Work?
If interdepartmental disagreements are not part of your daily life, you can skip reading this piece. But I hear about these situations frequently, and two cases of this kind of dispute came my way just... Continue reading
Why Let Automatic Emotional Habits Lead You Astray? Think This Way Instead
In an odd coincidence last week, three different clients described the difficulties they’re experiencing because of their dislike for or distress about someone they work with. The circumstances in the three cases were quite different,... Continue reading
In HBR: Creating Flex Work Policies … When Everyone Has Different Needs
This article originally appeared on Harvard Business Review. As those groups that were able to work remotely during the pandemic navigate their returns to the workplace, one thing is clear and consistent: Whatever any organization is... Continue reading
This Advice Will Actually Help You Handle an Employee Who’s Being Rude
Recently a client asked me for a few straightforward steps that could help get someone to stop being rude. Other employees at the company had been trying not to take the rudeness personally, but eventually... Continue reading
The Surprisingly Meaningful Difference Between Asking for Ideas and Questions
The pandemic has created many opportunities to see senior execs in action as they work to galvanize their teams, present new goals, and push for accomplishment and accountability, and I happened to notice two very... Continue reading
Why It’s Important for Internal Service Providers to Understand Client Needs
One of my clients runs an in-house operation that provides goods and services to other areas of the company. If she can’t satisfy her internal customers’ needs, they can decide take their business elsewhere, which... Continue reading
In Forbes: How To Make Honesty The Best And Most Effective Policy
This article originally appeared on Forbes.In today’s world, where trust is often at a low ebb, honesty is a particularly difficult value to satisfy. We’re so used to telling small lies as a kind of... Continue reading
7 Ways to Self Soothe That Are Quick, Free, and Totally Within Your Control
Are you feeling stressed right about now? If you are, that’s okay — chances are, so are most of the people you know. Whether your challenges are driven by what’s happening at work, in your... Continue reading