Tag: behavior
Do You Suffer from These 4 Ways Colleagues Make Each Other Nuts?
You see your colleagues every day, or at least several times a week. You all get along, appreciate each other’s good intentions, and care about the company. And yet, some of your colleagues’ behaviors drive... Continue reading
Are You Unhappy About Employees Wasting Time on Facebook?
Sometimes a small question is actually about a bigger issue. This was the case when a faithful reader’s recent question got me thinking in two different directions: What could she do about an employee who... Continue reading
What You Need to Know If You Work with Overly Urgent Employees
It’s aggravating and distracting to work with a passive-aggressive colleague, but it can be just as frustrating to work with someone who’s too active, too intense, and yet has too little to show for it.... Continue reading
Do You Need to Work with Someone Who Rolls Over and Plays Dead?
Has this happened to you? You may think you have a clear agreement with a colleague about concepts, details or both, but then nothing happens. They seem fully on board in meetings and public settings,... Continue reading
Leaders Need to Be Where Their People Need Them
Where do you lead from? Is it from the front, issuing commands and carrying a flag? From the back, perhaps with just a nod and barely a whisper? Or do you lead from somewhere in... Continue reading
The Difference Between Whining and Telling Necessary Truths
No executive wants to deal with “Vic the Victim” or “Negative Ned”. And no employee really wants to be the perpetual bearer of bad tidings. But the truth, although often inconvenient, is actually a crucial... Continue reading
5 Ingredients for a Successful Problem-Solving Recipe
Some business problems are so straightforward they can be solved by the right research; once the facts are available, there’s almost no discussion necessary. When a business problem is complicated and thorny, though, the way... Continue readingHow Customer Service Can Neglect Customer Care
When it comes to customer experience, the height of efficiency can take you to a low of satisfaction. Here are two recent personal observations: the first from a small, local eatery during the recent, challenging... Continue reading