Tag: behavior
What Can You Do When a Customer Explodes?
I just watched a customer take offense in a situation where no one was actually in the wrong. She reached into an awkward -- although salvageable -- circumstance, and pulled out a negative experience for... Continue reading
In HBR: How to Manage Someone Who Thinks Everything Is Urgent
This article originally appeared on hbr.org. We’ve all been in situations in which we couldn’t wait for a slow-moving or overly cautious employee to take action. But at the other extreme, some employees have such a deep... Continue reading
This Is Why Hot Shot Hires Crash and Burn, and What You Can Do
Recently, I’ve been asked by several business leaders how to find new executives who have a variety of specialized expertise and who will work out in their companies without causing organizational strife, and without “throwing... Continue reading
What Happens When Leaders Divide to Conquer
Working with teams or leaders in conflict is a crucial part of many of my assignments -- even when it was not included in the original scope of work. Sometimes these disagreements arise because individual... Continue reading
Are You Tired of Being Condescended To?
In the past 10 days, three people from different organizations have complained to me about a boss or colleague who’s behaved condescendingly toward them. Not one of the three is a slouch, or a junior... Continue reading
This Is How to be a Leader in Name Only
Aspiring, self-aware leaders think of leadership as a practice and a way of life. They’re always looking for growth opportunities and greater self-mastery, whatever their rank or title. And yet a surprising number of executives... Continue reading
How to Save Yourself from Being Manipulated
This piece was originally posted three years ago, on 6/27/17. Sadly, it's still relevant. 6/20/20 One of the particularly interesting things about the recent testimony from fired FBI Director James Comey in front of the... Continue reading
In HBR: Being the Boss’s Favorite Is Great, Until It’s Not
This article originally appeared on hbr.org. We’ve all been in situations where the boss has a favorite. It’s frustrating to feel underresourced and underrecognized while someone else is getting all the attention. Ironically, though, it... Continue reading