Have you experienced the stress of a complex, high-ticket customer-supplier relationship going awry? The problem often occurs when there’s a mismatch between the customer’s expectations and what the supplier has available and can actually deliver... Continue reading
Let’s talk about “radical candor” now, before it gets too popular. Radical candor, also known as “front-stabbing,” is the management “secret” of former Google director Kim Scott. This direct form of critique is meant to... Continue reading
Earlier this month, I had a funny correspondence with a favorite client. He claimed to have returned from vacation “to a clean desk with a relatively clear mind.” I gave him full credit for his... Continue reading
“I’m at my wits’ end,” my client said during our monthly call, and he explained how frustrating interpersonal dynamics were hobbling his team, making them work smaller and less creatively. Mostly, he said, the problem... Continue reading
The senior director sighed. He had just conducted the third interview of the afternoon, and we only had a couple of minutes to debrief before the next one. “How well do these candidates stack up?”... Continue reading
Have you paid the price when a melodramatic, self-aggrandizing team member has hurt your organization by spreading unnecessary chaos and discontent? “Artistes” like this have never learned how to share top billing, glory, or status... Continue reading
The slyly comic cult classic The Princess Bride has been in the news lately thanks to Republican presidential politics. It’s struck me that many of the leading roles show up from time to time in... Continue reading
Trump. The very name encapsulates his behaviors: to outdo, undermine, outmaneuver, and win. The word isn’t exactly synonymous with teamwork, collaboration, or shared success. Not surprisingly, it’s tough working with someone who has Trump’s aggressiveness... Continue reading
Bringing a new person on to the team almost always takes more work than expected. No matter how senior your team is, it can take significant effort to get the new person integrated with the... Continue reading
Most new hires at senior levels come in full of ideas, gumption, and, perhaps, a tacit assumption that things must not have been going perfectly before they were hired. They arrive believing they are going... Continue reading
Want help coping with conflict?
Download your free Field Guide to help you identify and resolve interpersonal conflicts. You’ll also get Liz’s monthly Workplace Wisdom emails from which you can unsubscribe at any time.