No matter how great your team is, sometimes you’ll need to address them as a group on challenging, uncomfortable topics—which can stress out even experienced leaders. When one of my clients recently asked me for... Continue reading
In the past 10 days, three people from different organizations have complained to me about a boss or colleague who’s behaved condescendingly toward them. Not one of the three is a slouch, or a junior... Continue reading
The senior director sighed. He had just conducted the third interview of the afternoon, and we only had a couple of minutes to debrief before the next one. “How well do these candidates stack up?”... Continue reading
On a two-way, two lane stretch of road in the Berkshires, the kind that’s dotted with numerous one- and two-story industrial and commercial buildings, we passed a structure that had a large local bank logo... Continue reading
The body’s fight-or-flight reactions are a good guide to our true perceptions of a confrontation’s level of safety or danger. Learning to check and manage our physical reactions is essential to both our effectiveness and... Continue reading
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