Tag: change management
This Is How to Help Employees Commit to Change Initiatives
About a month ago, I was interviewed by Jim Karrh, the consultant, coach, and discerning host of the podcast Manage Your Message. Jim recognizes that the way leaders manage their messaging makes a significant difference... Continue reading
Beware These Emerging Problems When HR and Business Leaders Disagree
I could hear immediately from my client’s voice that she was bothered. As a sales director with a solid track record, she doesn’t often sound distressed, but she did this time. She was expected to... Continue reading
How to Handle a Glitch in the Chain of Command
If your job is in the middle of an organization —as a senior manager, a director, an assistant VP, or even a VP with a couple of levels between you and the CEO — then... Continue reading
8 Simple Questions Help You See What’s Ahead for Your Business
The other day, when I ran into a mid-level manager I know, he told me that the technical services firm he works for has been acquired twice in the last few years. We talked about... Continue reading
3 Powerful, Practical Fundamentals to Help Change Stick
Change may be a constant in life, but in business, many planned change initiatives either peter out or don’t even take hold in the first place. According to a Towers Watson study, only slightly more... Continue reading
Excellent Service Means Managing Customers’ Expectations
Google the phrase “managing expectations” and you’ll get 66 million hits. A search for the refinement “customer expectations” brings back 54 million hits. With so much information available, and so much interest, it’s amazing that... Continue reading