When she was an adolescent, I watched my daughter play an app game that includes candy on a rope, spikes, an open-mouthed frog, little spidery things, and flatulence noises. I was struck by how intensely... Continue reading
A client’s customer service group was very upset about how dissatisfied some of their customers were with their company. One of the reps spoke quite negatively about how terrible their products were, because “everyone was... Continue reading
En route to a client for a couple of days of leadership and team development, the weather was simultaneously fierce and changeable as forecast. Amid dark thunderclouds and pelting rain were startling outbreaks of sun... Continue reading
It was almost like watching a train wreck of two separate cultures, or two sets of generational expectations. One was eager and striving, the other, dictatorial and autocratic, although cloaked in a sort of benevolent... Continue reading
Last week, I bought a pair of silver shoes with rhinestone doodads for a black tie event. Not my sort of thing, actually, but the outcry that ensued when a few of my fellow attendees... Continue reading
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