Some time ago, I had a wonderful conversation with Alicia Butler Pierre, the engaging host of the podcast Business Infrastructure, about how to deliver difficult news at work, and in particular, some of the hardships... Continue reading
Why is it that leaders often believe they’ve given clear direction, while the rank-and-file remains practically unaware that there’s been any communication at all? I just got an email from a mid-level manager who’s in... Continue reading
The slyly comic cult classic The Princess Bride has been in the news lately thanks to Republican presidential politics. It’s struck me that many of the leading roles show up from time to time in... Continue reading
“Good evening, Ladies and Gentlemen, and welcome aboard our flight, leaving Port Columbus, Ohio, this evening on its way to New York’s La Guardia airport. Our flight time will be one hour and forty minutes.... Continue reading
We all experience conflict on the job. Just the act of trying to coordinate activities with others -- or, actually, any attempt at working together -- can trigger conflict, even if everyone involved cares about... Continue reading
Can’t we all just be humans together? Certainly part of being human is the intelligent creation and use of tools, but I want to feel like I’m using them, not turning into one. What Do... Continue reading
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