Tag: communication
These Are Tried and Tested Ways to Make Better Team Decisions
When leaders make decisions skillfully, everyone on the team wins. But when leaders are poor decision-makers, the team’s performance and culture suffer, and individual team members can lose confidence and become disengaged. Unfortunately, though, team... Continue reading
7 Surprisingly Simple Secrets to Managing Millennials
Many of my clients have expressed confusion and frustration about the challenges of working with Millennials, including their tendency to expect everything to be easy and straightforward; their need to be “spoon fed” and treated... Continue reading
How Can I Help You If I’m Not Listening to You?
“Andy, you’re not listening to me, bro!” This conversation was delivered in a very tense tone by a fellow with a very tense face. There’s a mortgage brokerage on my floor, and sometimes, when the... Continue reading
When You Have to Deal with the Painful Responsibility of Staff Failure
I just got a call from a senior leader: A community outreach staffer was causing his management team some consternation. When he was hired 18 months ago, he’d approached every job with zest, volunteered for... Continue reading
What Happens When We Misread Cues and Get Things Wrong
We like to think we understand what’s going on. But sometimes we get things completely wrong. Take a look at this very short video about how, even with the best of intentions, our attempts to... Continue reading
Some Direct Advice on How to Make an Effective Case to Senior Leaders
I just heard from a middle manager who vented about her senior leaders’ lack of response after she made them aware of certain problems. She wondered if there were better ways to explain challenging circumstances... Continue reading
Why You Need to Communicate Decisions Clearly and How You Can
In business, as in politics, I’ve watched many decision-makers accept simplistic solutions, seduced by promises that, based on either evidence or logic, aren't at all likely to turn out nearly as well as they sound.... Continue reading
Look for Ways to Create These Four Conditions Required for Motivation
A successful sales manager was feeling demoralized and out of sorts. When we met for coffee, she sat knee to knee, radiating intensity. “Of course, motivating the team is one of my biggest responsibilities,” she... Continue reading