Tag: communication
Leading from the Middle of an Indifferent Leadership Team
A newly hired VP called me the other day, expressing frustration with her indecisive and apathetic colleagues. My unspoken response was: “They’re not even strong enough to be a Team of Rivals.” When a leadership... Continue reading
If You’re Not Wandering, You May Be Lost
When it comes to what’s going on in his business, one of my favorite CEOs has the humility to say, “I don’t know what I don’t know.” He wisely acknowledges what many C-suite leaders don’t:... Continue reading
How to Use the “Triple-A Way” to Engage and Make a Connection
“I love your prints!” I said to the two brightly attired women who were exiting the lobby of my office building just ahead of me. “You look wonderful together!” They were startled -- and delighted!... Continue reading
Which Kind of Helper Would You Rather Be?
One day last week, in New York City for meetings, I was waiting in line at a subway MetroCard machine, and noticed that the woman behind me was practically vibrating with anger and frustration. Technically,... Continue reading
A Special Guide to Getting Your Message Out
Whether you’re a corporate exec, a midlevel manager, or an independent striver -- and whether you want to start a success or grow one -- you need to be able to meet the market. Figuring... Continue reading
Does “Radical Candor” Really Work?
Let’s talk about “radical candor” now, before it gets too popular. Radical candor, also known as “front-stabbing,” is the management “secret” of former Google director Kim Scott. This direct form of critique is meant to... Continue reading
Do You Need to Stop a Passive-Aggressive Person from Slowing Down Your Team?
“I’m at my wits’ end,” my client said during our monthly call, and he explained how frustrating interpersonal dynamics were hobbling his team, making them work smaller and less creatively. Mostly, he said, the problem... Continue reading
This Is How Your Esthetic Can Hurt Customer Satisfaction in Unexpected Ways
“Tell me why you chose this place,” I said to the colleague I met at a hotel during an otherwise successful trip to Baltimore. “I always like the Kimpton properties,” she answered. “Why, did you... Continue reading