Tag: communication
It’s Not Easy for Leaders to Be Successful Bringing in New Team Members
Bringing a new person on to the team almost always takes more work than expected. No matter how senior your team is, it can take significant effort to get the new person integrated with the... Continue reading
How to Help New Colleagues Get Off to a Good Start
When a new executive joins your team, it can be frightening and frustrating. Their new ideas may not mesh with the current culture, strategy, or environment. You wish they understood how the company really works,... Continue reading
How a Little Humility Helps New Leaders Fit In
Most new hires at senior levels come in full of ideas, gumption, and, perhaps, a tacit assumption that things must not have been going perfectly before they were hired. They arrive believing they are going... Continue reading
How Service Apologies Backfire
If an apology is observably insincere, what’s the point? Politicians, celebrities, and athletes are often taken to task for pro forma or grudging apologies that don’t express true remorse, take responsibility, show recognition of the... Continue reading
10 Ways to Keep Your Team Motivated
You can’t directly motivate anyone, but you can definitely create conditions in which people choose to contribute, participate, innovate, and push themselves. Demonstrating your own commitment helps set the bar for the team -- not... Continue reading
As Your Leader, I Could Be Wrong
Challenging a leader’s directives can be frightening. “The powerful are often oblivious to their impact,” wrote Adam Galinsky in a New York Times article, “When in Charge Your Whisper May Feel Like a Shout.” So... Continue reading
Please Don’t Make the Mess Your Manager Made
Everybody’s had at least one boss they didn’t trust and desperately wanted to escape. But you probably learned invaluable lessons from that boss about how people should and shouldn’t be treated. You might even have... Continue reading
Who Defines Your Service Rules?
According to an old Swahili proverb: “When the elephants fight, it’s the grass that suffers.” That’s certainly true in organizations where executives have ongoing disagreements. Whether the situation involves explicit, pitched battles, or covert, passive-aggressive... Continue reading