Tag: communication
Why You Need to Tell Your Employees the Real Story
“They never tell us anything. We’re always the last to know.” So many employees feel this way so much of the time. They see something that they don’t understand, something that doesn’t fit with what... Continue reading
Here are 4 Ways Your Team’s Decision-Making Can Derail
Conflicting assumptions, incompatible needs, differing work styles, and individual stressors can have a negative impact on group process, particularly when it comes to making decisions. Some people need to come to a resolution so quickly... Continue reading
How to Reach Agreement with 3 Powerful Elements of Team Decision-Making
Some work teams have trouble bringing matters to an actual decision. They’re often unaware of how their own inconsistent processes reduce their chances of coming to agreements that everyone can live with. You can make... Continue reading
How to Cope When Difficult Colleagues Won’t Cooperate
It’s frustrating to try to get through your own work or to help your team make progress when you can’t get your colleagues to cooperate. Last week’s post covered some of the reasons that you... Continue reading
How to Confront Your Fears with Difficult Colleagues
Some midlevel and senior executives are perfectly comfortable holding their staff members accountable for their responsibilities, but they get flummoxed when a peer is unenthusiastic, uncooperative, or downright obstructionist. These execs may not perceive it... Continue reading
How to Get Out from “Under the Bus”
“They threw me under the bus” is one of the most common expressions of complaint among employees who see themselves as the victims of intra- or inter-team sniping. Whenever I hear it, I picture tire... Continue reading
This Is Why Service Requires “I” Contact
The greeter at the door greets you. The barista hands you your drink. The host shows you to your table. The cashier takes your money. The usher takes your ticket and tells you where to... Continue reading
You Can Help Your Staff Manage You Better
Even at the most senior levels, it can be awkward and uncomfortable to manage people. They often don’t do the things you expect them to do, and when you give them critical feedback they’re clearly... Continue reading