Tag: communication
How to Support Employees When They Need Help
“Am I feeling too much empathy for my staff’s problems?” a client asked me the other day. Coincidentally, another client had asked a similar question just a day earlier. Both clients worried that they were... Continue reading
How to Use Body Language to Be Effective in a Tough Work Situation
I picked up the phone the other morning and as soon as I heard my client speak, I realized that although she was calling at her regular time, she wasn’t using her “regular” voice. “How... Continue reading
In HBR: How to Tell Your Team That Organizational Change Is Coming
This article originally appeared on hbr.org. From time to time, every leader has to deliver news that is hard for employees to hear. Even when businesses are doing well, organizational and structural change is to be... Continue reading
How to Handle Colleagues Who Respond to the Leader and Ignore You
Have you ever worked with someone who seemed like a heat-seeking missile when it came to power, authority, and status? Whether they’re frontline service reps or senior vice presidents, these individuals turn toward their bosses... Continue reading
How to Make Your Case to the Different Audiences You Need to Persuade
Very few decision-makers operate completely independently — even CEOs usually have to answer to a board. So unless you’re a sole owner, or a sole employee, you need to appeal to many different audiences to... Continue reading
Want to Be More Effective? Make More Teams of Two
Unless you’re the sole decision-maker, you need employee support for your decisions. Even leaders must rely on networks and coalitions, along with informal ways to collaborate, coordinate, and share. Yet at the same time, at... Continue reading
How to Focus on Tasks, Not Emotions, to Save Money on Conflict
“Conflict costs businesses a ton of money,” management guru Steve Caldwell observed while interviewing me recently. Caldwell is a team leadership coach, the author of Manager Mojo: Be the Leader that Others Want to Follow,... Continue reading
5 Tactics That Will Help You Adjust to Your New Leader
Let’s say, you’ve been working hard, minding your own business, and suddenly you learn that you’re going to have a new boss. Maybe your old boss is leaving, or perhaps you’ve been reorganized. Whatever the... Continue reading