Expand your market share. Increase your margin. Reorganize your team. Given the constant drumbeat of new and changing initiatives, it’s reasonable to wonder which priorities are truly the most important. I hear about this from... Continue reading
No matter what you’ve told your team members about working things out together, and how you’ve tried to address the underlying structural problems that can trigger conflict among co-workers, folks are still showing up in... Continue reading
Executives ask me frequently: Why do they have to get involved in their subordinates’ conflicts? Why don’t they just work these things out themselves like adults instead of acting like they’re in high school? After... Continue reading
After a conflict, when you’re working your way toward agreement, with mutual respect and the necessary data in hand, a kind of horse-trading often takes place: “I’m willing to compromise on these dates and give... Continue reading
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