In today’s complex work environments, we’re often dependent on some other department or colleague—either upstream or downstream—to generate the results we’re held responsible for. And yet numerous clients complain to me that their work gets... Continue reading
Last week I heard from several executives about colleagues trying to manipulate them to behave differently or make certain decisions favorable to the manipulators. I’m not sure if these instances were coincidental or if something... Continue reading
This post originally appeared on Forbes. Sometimes it feels like the workplace is where the most difficult people are. It’s hard to find lasting solutions to the feelings of stress and tension that come from... Continue reading
I’m often asked how it’s possible to collaborate—or even cooperate—with someone who’s belligerent, unpleasant, unfair, or inflexible. Sometimes people ask about a technique I share in my TEDx talk, “Why There’s So Much Conflict at... Continue reading
I really enjoyed doing the podcast interview “How Can We Fix All the Conflicts at Work?” recently with RJ Singh of Ultrahabits. We had a meaty discussion about how to share new ideas and manage... Continue reading
If interdepartmental disagreements are not part of your daily life, you can skip reading this piece. But I hear about these situations frequently, and two cases of this kind of dispute came my way just... Continue reading
A client called me last week to ask how to handle a recurring situation: a longtime manager of one department accused another work group of making serious, costly mistakes — all the time, because they... Continue reading
Last week I worked with a coaching client who has a technically skilled but interpersonally challenging team member we’ll call “Ermengarde.” She had a reputation for being particularly annoying to some of her teammates, who... Continue reading
During his podcast, The Soul of Business, Blaine Bartlett asked me about my method for assessing conflict and other problems; I described some of the questions I use to start to identify what’s actually happening... Continue reading
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