Tag: confrontation
How to Take the Decisive Action You Need When Managers Ignore Norms
Don’t you get frustrated when you’ve told an employee a hundred times what you need them to do, or how they’re supposed to behave, yet it makes no difference? Or even worse, when the person... Continue reading
In HBR: What to Do If You Think Your Boss Is Shutting You Out
This article originally appeared on hbr.org. In an ideal world, your boss would support you and your career goals, open up opportunities, and pave the way for you to be successful at your company. But... Continue reading
How to Raise a Problem and Not Hurt Work Relationships
Maybe you’ve heard this saying: “The world is divided into people who know they are right.” That’s the entire saying — and you can see why! Whether it’s a kneejerk reaction, or a data-gathering process... Continue reading
In Entrepreneur: 4 Mistakes to Avoid When You Have to Deliver Bad News
This article originally appeared on Entrepreneur.com. One of the most important jobs of leaders is to tell people what’s going on, even when the news is bad. Leaders must be able to address everything from... Continue reading
How to Focus on Tasks, Not Emotions, to Save Money on Conflict
“Conflict costs businesses a ton of money,” management guru Steve Caldwell observed while interviewing me recently. Caldwell is a team leadership coach, the author of Manager Mojo: Be the Leader that Others Want to Follow,... Continue reading
How to Give Uncomfortable Personal Feedback, with Grace
Most people feel awkward raising personal issues with colleagues. That’s especially true when those issues concern the physical body, seem like an inherent expression of the person themselves, or are things we would feel mortified... Continue reading
4 Ways to Ease the Pain of Interdepartmental Conflict
When departments operate in silos -- say operations wants to streamline processes while sales seeks to please customers by customizing -- the result can be repeated misunderstanding and extreme mistrust. Even otherwise reasonable employees can... Continue reading
What Can You Do When a Customer Explodes?
I just watched a customer take offense in a situation where no one was actually in the wrong. She reached into an awkward -- although salvageable -- circumstance, and pulled out a negative experience for... Continue reading