Workplace Wisdom

08 Jan 2019
What to Do If You Think Your Boss Is Shutting You Out

What to Do If You Think Your Boss Is Shutting You Out

This article originally appeared on hbr.org. In an ideal world, your boss would support you and your career goals, open up opportunities, and pave the way for you to be successful at your company. But the world isn’t ideal and even managers who once seemed quite supportive can make a sudden shift. For example, the boss of a technical director I worked with seemed to lose confidence in her and would effectively embargo her comments, not sharing them with other […]

06 Nov 2018

How to Raise a Problem and Not Hurt Work Relationships

Maybe you’ve heard this saying: “The world is divided into people who know they are right.” That’s the entire saying — and you can see why! Whether it’s a kneejerk reaction, or a data-gathering process that’s heavily subject to confirmation bias, most of us have a hard time questioning our belief that what we assume happened must be what actually happened. So when something goes wrong in the workplace, how can you avoid confronting the other person as if it’s […]

12 Sep 2018

4 Mistakes to Avoid When You Have to Deliver Bad News

This article originally appeared on Entrepreneur.com. One of the most important jobs of leaders is to tell people what’s going on, even when the news is bad. Leaders must be able to address everything from an individual performance issue to the denial of budget for new personnel or other resources, the loss of a client or project, even an existential threat to the business, such as a tariff or regulatory change. The first time as a young manager that I fired […]

10 Jul 2018

Focus on Tasks, Not Emotions, to Save Money on Conflict

“Conflict costs businesses a ton of money,” management guru Steve Caldwell observed while interviewing me recently. Caldwell is a team leadership coach, the author of Manager Mojo: Be the Leader that Others Want to Follow, and the creator of the podcast Manager Mojo, where he highlights commonsense solutions to management and leadership issues. These lightly edited excerpts from our conversation create a through-line from the reasons for conflict to tips for reducing the disruption and expense that conflict causes. How […]

07 Nov 2017

How to Give Uncomfortable Personal Feedback, with Grace

Most people feel awkward raising personal issues with colleagues. That’s especially true when those issues concern the physical body, seem like an inherent expression of the person themselves, or are things we would feel mortified about if someone brought them up about us. Weird personal habits, physical issues, and behavioral quirks can be off-putting or disruptive to others, and create tricky, delicate situations that affect everything from teamwork to customer retention. Typically, the format for performance-based feedback relies on this […]

19 Sep 2017

4 Ways to Ease the Pain of Interdepartmental Conflict

When departments operate in silos — say operations wants to streamline processes while sales seeks to please customers by customizing — the result can be repeated misunderstanding and extreme mistrust. Even otherwise reasonable employees can appear to be locked in perpetual battle for authority, resources, status, or the pure triumphant joy of being able to one-up the other. Senior leaders often treat ongoing conflicts as just the cost of doing business in complex organizations. But the actual expense attributable to […]

15 Aug 2017

What Can You Do When a Customer Explodes?

I just watched a customer take offense in a situation where no one was actually in the wrong. She reached into an awkward — although salvageable — circumstance, and pulled out a negative experience for herself — and a terrible experience for the employee trying to help her. Round 1: The Customer Picks a Fight Over a Price I was finishing a cup of tea in my favorite frozen yogurt place when a customer came in and ordered two large […]

18 Jul 2017

Are You Tired of Being Condescended To?

In the past 10 days, three people from different organizations have complained to me about a boss or colleague who’s behaved condescendingly toward them. Not one of the three is a slouch, or a junior person. They’re all smart, competent, hardworking — assets to their organizations. And yet, they’re condescended to with some frequency. The act of condescending involves looking down on, talking down to, and generally putting someone down. In all cases, the message is: “You are less than […]

30 May 2017

How to Get Ready When You Have to Deliver Bad News

However hard it is for you to be the bearer of bad tidings and to take responsibility for getting the delivery right, at least you’ll have a chance to prepare. At minimum, preparation consists of three stages: Determining the content to be communicated. Anticipating what’s likely to happen during the delivery. Figuring out how to manage yourself throughout the process. Bad news at work includes things like a project proposal being turned down, or a person being at risk of […]

31 May 2016

How to Bring Bad News to Your Boss

In most jobs, you have to learn how to integrate your leader into your plans. Unless you own or run the place yourself, part of your job is to help leadership be successful while you’re taking care of your own responsibilities. This holds true until you’re ready to walk away from the job, whether you love or respect your boss or not. Bringing the Bad News So how can you effectively deliver bad news or uncomfortable truths — stuff your […]

 

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