Tag: connection
How to Help People Bring Their Whole Selves to Work
As a consultant and executive coach, I try to listen very carefully to what people are saying. I listen to understand their concerns, gain deeper insights into who they are as individuals, and find the... Continue reading
How to Use the “Triple-A Way” to Engage and Make a Connection
“I love your prints!” I said to the two brightly attired women who were exiting the lobby of my office building just ahead of me. “You look wonderful together!” They were startled -- and delighted!... Continue reading
This Is Why Service Requires “I” Contact
The greeter at the door greets you. The barista hands you your drink. The host shows you to your table. The cashier takes your money. The usher takes your ticket and tells you where to... Continue reading